HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care with Comprehensive Defective Material Retention is an essential service designed to provide businesses with uninterrupted operational efficiency and reliability. This extended service plan extends for three years and ensures that your hardware remains in peak condition by offering 24/7 on-site support. With a focus on minimizing downtime and maximizing productivity, this service addresses all your technical issues with speed and efficiency.

• 24 x 7 On-Site Support: Get round-the-clock assistance from trained professionals who can handle any technical issues that arise, ensuring that your operations continue smoothly without interruptions.
• 4-Hour Response Time: Enjoy peace of mind with a guaranteed response time of just four hours for parts and labor. This rapid service ensures that any issues are addressed promptly, reducing potential downtime.
• Comprehensive Defective Material Retention: HPE's unique service allows you to retain defective materials, enabling you to manage your inventory more effectively while ensuring that you have the right parts readily available when needed.
• Physical and Electronic Maintenance: Benefit from a hybrid approach to maintenance that covers both physical and electronic components, ensuring that all aspects of your equipment are kept in optimal condition.
• Cost-Effective Parts and Labor Service: Minimize your inventory costs with this all-inclusive service that covers both parts and labor, allowing you to focus on your core business activities with maximum dependability.

Technical Details of the Product

• Service Duration: 3 Years
• Support Availability: 24x7
• Response Time: 4 Hours
• Service Type: On-site Maintenance
• Coverage: Parts & Labor for Physical and Electronic components

How to Install

To begin using your HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care service plan through an authorized reseller or directly from HPE.
2. Upon purchasing, you will receive service activation details via email.
3. Contact HPE support with your service activation code to register your device and service.
4. Once registered, you will be able to access 24/7 support and schedule on-site assistance as needed.

Frequently Asked Questions

• What is included in the service plan? The service plan includes on-site support, parts replacement, and labor for both physical and electronic components.
• How does the defective material retention work? You are allowed to keep defective parts for your inventory management purposes, which helps in minimizing downtime.
• Can I upgrade my service plan? Yes, you can upgrade your service plan as your business needs change. Please contact HPE Support for options.
• Is there a limit to the number of service calls I can make? There is no limit on service calls, as the plan aims to ensure your systems remain operational.
• What do I do if I need service outside of normal business hours? The 24/7 support model ensures you can receive assistance at any time, day or night.