HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

The HPE Foundation Care with Comprehensive Defective Material Retention is essential for businesses that rely on HPE hardware and seek to maintain operational continuity. This extended service package, lasting four years, provides comprehensive support and ensures that your systems run smoothly without unexpected interruptions. Designed to cater to organizations of varying sizes, it combines reliability with efficiency to keep your infrastructure up and running.

• Comprehensive Support: Enjoy 9 x 5 support with next business day on-site service, ensuring your IT environment is consistently monitored and maintained by professionals.
• Defective Material Retention: This service includes parts replacement, allowing you to retain defective materials for analysis or other purposes, giving you control over your inventory.
• On-site Assistance: With on-site support as part of the service, your downtime is minimized, and operations can resume promptly after technical issues arise.
• Enhanced Reliability: The physical service subtype ensures reliable performance and maximum productivity, keeping your hardware in optimal condition.
• Quick Response Times: The service guarantees a two-hour phone support response time, making it convenient for you to resolve technical issues efficiently.

Technical Details of the Product

• Service Duration: 4 years
• Service Type: Extended Service
• Service Level: 9 x 5, Next Business Day on-site
• Coverage: Parts and Labor
• Support Response Time: 2 hours for phone support

How to Install

To install the HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care service through an authorized HPE reseller or directly from the HPE website.
2. Once your purchase is confirmed, you will receive a service contract with details on how to access support.
3. Register your HPE hardware on the HPE support portal to ensure that your service is active and properly linked.
4. Communicate your specific requirements and any unique aspects of your hardware setup to the HPE support team for tailored assistance.
5. Utilize the two-hour phone support feature to address any immediate concerns and activate your service for ongoing support.

Frequently Asked Questions

1. What does the HPE Foundation Care service cover?

The service covers comprehensive technical support, parts replacement, and on-site assistance, ensuring your HPE hardware operates without interruptions.

2. How do I access support?

You can access support via the HPE support portal or by calling the provided support number. The two-hour response time allows for quick resolutions to your issues.

3. Can I retain defective parts?

Yes, the Comprehensive Defective Material Retention feature allows you to keep defective parts for further analysis or inventory management.

4. Is on-site support included?

Yes, next business day on-site support is included in the service, which helps minimize downtime significantly.

5. How long is the service duration?

The service lasts for four years, providing ongoing support and coverage for your HPE hardware.