HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

The HPE Foundation Care with Comprehensive Defective Material Retention is an essential extended service package designed to enhance the reliability and availability of your IT infrastructure. This four-year service solution from Hewlett Packard Enterprise (HPE) offers a combination of comprehensive hardware and software support, ensuring that your systems run smoothly and efficiently. With unmatched access to technical resources, the HPE Foundation Care service aims to resolve problems swiftly, minimizing downtime and maximizing productivity.

• Comprehensive Coverage: The HPE Foundation Care service includes both hardware and software support, providing a holistic solution to your IT needs. Enjoy peace of mind knowing that HPE and qualified technicians are ready to assist you with extensive technical resources.
• Defective Material Retention: This service offers a unique Comprehensive Defective Material Retention feature, allowing you to keep defective parts for further inspection or disposal. This ensures dependable efficiency and reduces costs associated with part replacements.
• Next Business Day Response: Get the support you need without delay. The Next Business Day parts and labor service response time ensures that hardware repairs are addressed quickly, minimizing interruptions to your operations.
• Remote Diagnosis and Support: Experience the advantage of remote diagnosis and support that HPE Foundation Care provides. This allows for quicker resolution of issues without the need for on-site visits, saving your company time and resources.
• Access to Software Updates: With HPE Foundation Care, you not only receive technical support but also access to necessary software updates and patches. This includes updates for selected third-party software products, ensuring your systems remain secure and up-to-date.

Technical Details of Product

• Service Duration: 4 Years
• Service Type: Extended Service with Comprehensive Defective Material Retention
• Response Time: Next Business Day for parts and labor
• Support Coverage: Hardware and Software, including certain third-party products
• Includes: Remote technical support, hardware repair, software updates, and patches

How to Install

To get started with HPE Foundation Care, follow these steps:

1. Purchase the HPE Foundation Care service package from an authorized HPE dealer or directly from Hewlett Packard Enterprise.
2. Contact HPE support to register your hardware and software products covered under this service.
3. Utilize the HPE Service Portal to access support resources, including documentation, software updates, and contact information for support.
4. In case of a hardware issue, initiate a support request through the HPE Service Portal or by contacting HPE directly for remote diagnosis.
5. If an on-site repair is necessary, arrangements will be made for a technician to visit your location based on the Next Business Day response guarantee.

Frequently Asked Questions

• What is included in HPE Foundation Care service?
  HPE Foundation Care includes remote diagnosis, technical support for hardware and software, on-site repairs, and access to software updates.
• How does the defective material retention feature work?
  This feature allows you to retain defective parts for inspection and disposal, helping to streamline your operations and maintain efficiency.
• What is the response time for support?
  The service guarantees a Next Business Day response time for parts and labor, ensuring quick resolution of issues.
• Can I get support for third-party software?
  Yes, selected third-party software products may be included in your coverage, and HPE will provide support for those as they become available.
• How long does the service last?
  The HPE Foundation Care service lasts for four years, providing long-term support for your IT infrastructure.