HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Foundation Care with Comprehensive Defective Material Retention is an essential service designed to enhance the performance and reliability of your IT infrastructure. With a focus on providing comprehensive support for both hardware and software, this extended service plan ensures that your HPE products operate seamlessly over a period of five years. By leveraging the expertise of Hewlett Packard Enterprise (HPE) technical resources, this service is tailored to bolster your business's productivity, efficiency, and peace of mind.

• Comprehensive Hardware and Software Support: Access expert assistance for resolving hardware and software issues with HPE and selected third-party products. This service provides remote diagnosis and support, along with on-site hardware repairs as necessary.
• Defective Material Retention: With the Comprehensive Defective Material Retention feature, you can maintain confidence in your operations, as it ensures that defective materials from HPE products are retained for evaluation and replacement, thereby enhancing operational efficiency.
• Next Business Day Response: Enjoy prompt service with a Next Business Day response for parts and labor, ensuring that your IT infrastructure remains functional and minimizes downtime.
• Extended 5-Year Coverage: This service plan extends support for a full five years, granting your organization the reliability and assurance it needs to focus on core business activities while leaving technical support to HPE.
• Access to Software Updates: The service includes remote technical support along with the availability of software updates and patches, ensuring that your systems are always up-to-date with the latest improvements and security measures.

Technical Details of Product

• Service Type: HPE Foundation Care with Comprehensive Defective Material Retention
• Duration: 5 Years
• Service Coverage: Hardware and Software Support
• Response Time: Next Business Day for parts and labor
• Eligible Products: HPE hardware and selected third-party products

How to Install

To install and activate your HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care service package from an authorized HPE dealer or website.
2. Once your purchase is confirmed, you will receive a service activation code via email.
3. Access the HPE support portal and enter your activation code to register your service.
4. Follow the on-screen instructions to link your HPE products to the service for coverage.
5. For assistance during installation, contact HPE support directly to ensure a seamless setup.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes both hardware and software support, defective material retention, remote diagnosis, and on-site repairs for eligible products, as well as access to software updates and patches.

How does the defective material retention feature work?

This feature allows you to retain defective components of HPE products for evaluation, enabling quicker resolutions and replacement without additional cost during the service period.

What is the response time for service requests?

The service guarantees a Next Business Day response time for parts and labor, ensuring that your IT infrastructure is promptly supported to minimize downtime.

Is this service applicable to third-party products?

Yes, HPE Foundation Care provides support for selected third-party products in conjunction with HPE hardware, but it's essential to confirm eligibility with HPE directly.

How can I access software updates?

As part of your HPE Foundation Care service, you can access software updates and patches remotely, which will be provided as they become available from the original software manufacturer.