HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

HPE Foundation Care with Comprehensive Defective Material Retention is an essential service for businesses looking to maintain their IT infrastructure efficiently. This extended service plan, spanning five years, is designed to provide reliable support that ensures your systems run optimally. Whether it's physical or electronic, this service helps you manage unexpected mishaps while keeping your total cost of ownership predictable. Discover the unique features and benefits that make this service the perfect choice for your organization.

• Comprehensive Defective Material Retention: This service includes comprehensive defective material retention, allowing you to keep faulty parts for analysis or future reference, which is crucial for long-term IT strategy.
• Next Business Day On-Site Support: With a response time of next business day, your systems will be back up and running swiftly. Our on-site support ensures that you don’t have to wait long for repairs, minimizing downtime and enhancing productivity.
• Parts and Labor Included: The service covers both parts and labor, giving you peace of mind knowing that any necessary repairs will be handled without additional costs. This includes all components of your system, allowing for seamless operation.
• Physical and Electronic Maintenance: Whether your issue is physical or electronic, this service is equipped to handle it. The combination of both maintenance types ensures that all bases are covered, enhancing usability and efficiency in your operations.
• Five-Year Duration: Enjoy the benefits of an extended service plan that lasts five years, providing you with long-term support and reliability. This duration allows for strategic planning and budgeting, making it an excellent investment for your business.

Technical Details of HPE Foundation Care

• Service Type: Extended Service
• Duration: 5 Years
• Service Window: 9 x 5 (9 hours a day, 5 days a week)
• Response Time: Next Business Day
• Support Type: On-site Maintenance
• Service Characteristics: Parts & Labor included
• Service Sub-Type: Physical, Electronic

How to Install HPE Foundation Care

Installing the HPE Foundation Care service is a straightforward process. Follow these steps:

1. Contact your HPE sales representative to purchase the service plan.
2. Provide necessary details about your current IT infrastructure and the systems you wish to cover under the service.
3. Once the service is activated, you will receive a confirmation along with service details and support contact information.
4. Keep all service documentation accessible for easy reference whenever required.
5. In case of an incident, contact the support team using the provided information to initiate the service.

Frequently Asked Questions

• What is covered under HPE Foundation Care?
  This service covers both physical and electronic repairs, including parts and labor, ensuring your systems remain operational.
• How quickly can I expect a response for on-site support?
  The service guarantees next business day response, getting your systems repaired as quickly as possible.
• Can I retain defective materials after a repair?
  Yes, the comprehensive defective material retention allows you to keep faulty parts for future analysis.
• Is this service renewable after the five-year period?
  Yes, you can discuss renewal options with your HPE representative as your service expires.
• Does this service apply to all HPE hardware?
  Please check with your HPE sales representative to confirm that your specific hardware is covered under HPE Foundation Care.