HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

HPE Foundation Care with Comprehensive Defective Material Retention is an extended service plan designed to safeguard your technology investment while ensuring optimal performance. With a robust 5-year duration, this service provides peace of mind through reliable maintenance and swift response times. HPE Foundation Care goes beyond standard support by offering comprehensive defective material retention, making it a top choice for businesses that prioritize both reliability and operational efficiency.

• Comprehensive Coverage: The HPE Foundation Care includes parts replacement for enhanced reliability, ensuring that your systems operate seamlessly without unexpected interruptions.
• On-Site Service: Enjoy the convenience of on-site service, allowing technicians to address issues directly at your location, minimizing downtime and enhancing productivity.
• Rapid Response Time: With a 4-hour parts and labor service response time, you can rely on HPE Foundation Care to resolve issues quickly, maintaining the performance of your IT infrastructure.
• Extended Protection: The 5-year service duration provides long-term maintenance and support, ensuring that your equipment remains efficient and reliable throughout its lifecycle.
• Peace of Mind: HPE Foundation Care offers dependable maintenance, allowing you to focus on your core business activities while knowing your technology is in expert hands.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 5 Years
• Service Level: 24 x 7 x 4 Hour On-site
• Included Services: Maintenance, Parts & Labor, Defective Material Retention
• Response Time: 4 Hours for Parts and Labor

How to Install

To ensure uninterrupted service with HPE Foundation Care, follow these steps:

1. Purchase the HPE Foundation Care plan through an authorized HPE partner or distributor.
2. Register your product and service plan with HPE to activate your coverage.
3. Keep your contact information updated to receive timely notifications and service alerts.
4. In the event of a service need, call the provided service number and have your service agreement number ready.
5. Follow the technician's guidance for scheduling on-site support to address any issues.

Frequently Asked Questions

• What is Comprehensive Defective Material Retention?

  It is a service feature that allows you to retain defective parts for further analysis while providing replacements to minimize downtime.

• How does the 4-hour response time work?

  The response time indicates the maximum period you can expect a technician on-site after reporting an issue.

• Can I extend the service beyond 5 years?

  Yes, you may contact your HPE representative to discuss options for extending service coverage.

• Is support available 24/7?

  Yes, HPE Foundation Care provides round-the-clock support to ensure assistance whenever required.

• Are parts included in the service agreement?

  Yes, labor and parts for repairs are covered under the HPE Foundation Care service agreement.