HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

Invest in peace of mind with the HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service. This robust 5-year service plan ensures that your HPE equipment is protected against unexpected failures, adding significant value and reliability to your business operations. With essential features such as next business day on-site support, parts replacement, and comprehensive service coverage, you can maximize the longevity and performance of your critical infrastructure.

• Comprehensive Defective Material Retention: Safeguard your investments with our retention program that allows you to keep defective parts for analysis, contributing to improved product knowledge and future strategies.
• On-site Support: Receive rapid assistance with our 9 x 5 on-site support, ensuring that you have expert help available to address issues promptly and efficiently.
• Next Business Day Parts and Labor: Enjoy the unbeatable advantage of next business day response time for parts and labor, allowing for quick resolution of issues and minimizing downtime.
• 5-Year Service Duration: Benefit from a long-term commitment to your infrastructure with a 5-year service duration, providing consistent support and maintenance for maximum reliability.
• Increased Reliability: Enhance operational efficiency with timely maintenance and support, leading to improved productivity and reduced risk of unexpected failures.

Technical Details of Product

• Service Duration: 5 Years
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Service Type: On-site Maintenance
• Response Time: Next Business Day
• Coverage: Parts & Labor included

How to Install

To utilize your HPE Foundation Care service, simply follow these steps:

1. Purchase the HPE Foundation Care service from an authorized reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation and your service agreement details via email.
3. Ensure your HPE product is registered and eligible for the service by checking its warranty status on the HPE support website.
4. In case of an issue, contact HPE support directly using the provided contact details and reference your service agreement.
5. Prepare the necessary information regarding your equipment, including serial numbers and a description of the issue, for a prompt response.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes next business day on-site support, parts and labor coverage, and comprehensive defective material retention for a duration of 5 years.

How quickly can I expect support?

With next business day service, you can expect HPE technicians to respond and resolve your issues within the following business day.

Can I retain defective parts?

Yes! This service includes the option to retain defective materials, allowing you to analyze the failures for better decision-making in the future.

Is the service available for all HPE products?

Service availability may vary by product. Please check the specific eligibility of your HPE equipment on the HPE support website.

What should I do if I need to escalate an issue?

For escalations, you can contact the HPE support team directly using the contact information provided in your service agreement documentation.