HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care with Comprehensive Defective Material Retention is an essential extended warranty plan designed to provide comprehensive support for your IT infrastructure. This service ensures that your hardware and software systems remain operational and available, minimizing downtime and maximizing productivity. By choosing HPE Foundation Care, you gain access to a wide range of services tailored to keep your technology running smoothly, allowing you to focus on your core business activities.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support, ensuring your IT infrastructure is always up and running. With access to HPE's technical resources, your team can resolve any hardware or software issues quickly and efficiently.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support for your HPE hardware. Should an issue require on-site intervention, HPE technicians are readily available to assist, ensuring minimal disruption to your operations.
• Basic Software Support: This service extends beyond HPE hardware, including Basic Software Support for selected non-HPE software. Benefit from collaborative call management to resolve software-related concerns effectively.
• Rapid Response Times: With a 4-hour parts and labor service response time, HPE Foundation Care ensures that your issues are addressed promptly. This rapid response capability minimizes downtime and enhances operational efficiency.
• One-Year Dependability: The 1-year duration of HPE Foundation Care guarantees that you have reliable support for an entire year. With this comprehensive coverage, you can ensure the durability and functionality of your IT assets.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 1 Year
• Service Level: Foundation Care with Comprehensive Defective Material Retention
• Response Time: 4 Hour - Parts & Labor
• Supported Products: HPE hardware and selected third-party products

How to Install

Installation of HPE Foundation Care is straightforward. Upon purchasing the service, you will receive a confirmation and all necessary details through your registered contact information. Here are the steps to get started:

1. Review and acknowledge the terms of the service agreement provided by HPE.
2. Ensure that your eligible HPE hardware and software are ready for coverage.
3. Contact HPE support to register your products and confirm service eligibility.
4. Follow the guidance from HPE technicians for any initial setup or configuration needed for your specific environment.
5. Maintain your communication with HPE support for any issues that may arise during the service period.

Frequently Asked Questions

What is HPE Foundation Care?

HPE Foundation Care is a service plan that provides comprehensive hardware and software support for HPE products, ensuring your IT infrastructure remains operational and available.

What does the Comprehensive Defective Material Retention cover?

This coverage ensures that defective parts are retained, allowing for thorough analysis which can help in preventing future issues.

How long does the service last?

The HPE Foundation Care with Comprehensive Defective Material Retention service lasts for one year from the date of purchase.

What is the response time for support?

The service guarantees a response time of 4 hours for parts and labor to address issues promptly.

Can I use this service for non-HPE products?

Yes, HPE Foundation Care includes Basic Software Support for selected non-HPE software, enhancing your overall support coverage.