HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 3 Year is an essential service designed to enhance the reliability and availability of your IT infrastructure. This extended warranty not only covers your hardware but also provides comprehensive software support, ensuring that your technology runs smoothly and efficiently. With expert assistance from Hewlett Packard Enterprise (HPE) technical resources, your business can tackle hardware and software issues effectively, minimizing downtime and maximizing productivity.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring expert assistance for resolving issues with HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: Experience the convenience of remote diagnosis and support, along with on-site hardware repair when necessary, allowing for swift issue resolution.
• Access to Software Updates: For eligible software products, you receive remote technical support as well as access to the latest software updates and patches, keeping your systems up to date.
• Quick Response Time: Enjoy a 4-hour response time for parts and labor service, ensuring that your operational efficiency is maintained without unnecessary delays.
• Extended Warranty Coverage: With a 3-year service duration, you can rest assured that your IT investments are protected and supported, providing peace of mind and long-term reliability.

Technical Details of Product

• Service Type: HPE Foundation Care with Comprehensive Defective Material Retention
• Warranty Duration: 3 Years
• Response Time: 4 Hours for Parts and Labor
• Coverage: Includes both hardware and eligible software support
• On-Site Support: Available for hardware repair when needed

How to Install

To benefit from the HPE Foundation Care service, follow these simple steps:

1. Contact HPE to discuss your current hardware and software setup and to determine eligibility for the Foundation Care service.
2. Upon confirmation, complete the necessary registration to activate your extended warranty.
3. Ensure that your IT team is aware of the support services available and how to initiate a support request.
4. Utilize the remote diagnosis feature by contacting HPE technical support for immediate assistance when issues arise.
5. For hardware repairs, prepare your site for on-site service as instructed by HPE support agents.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  The service includes support for HPE hardware and selected third-party products, remote diagnosis, on-site repair, software updates, and patches.
• How quickly can I expect a response for service requests?
  The service guarantees a response time of 4 hours for parts and labor, ensuring minimal disruption to your operations.
• Is software support included in this warranty?
  Yes, the HPE Foundation Care service includes remote technical support and access to updates for eligible software products.
• How long does the warranty last?
  The extended warranty is valid for 3 years from the date of activation.
• What should I do if I encounter an issue with my covered products?
  Contact HPE technical support to initiate a remote diagnosis and determine the next steps for resolution, including possible on-site support.