HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 3 Year - Warranty

Experience peace of mind and enhanced IT infrastructure availability with the HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 3 Year. This warranty provides a robust solution for both hardware and software support, ensuring your systems are operational with minimal downtime. With HPE's dedicated technical resources, you can rely on seamless problem resolution and support tailored to your specific needs.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support tailored to increase the uptime of your IT infrastructure.
• Rapid Response Time: Enjoy Next Business Day (NBD) parts and labor service response time that ensures quick resolution of issues, helping you maintain business continuity.
• On-site Hardware Repair: Benefit from on-site support that provides convenient and efficient hardware repair services when necessary, minimizing disruption to your operations.
• Parts Replacement Service: The warranty includes a parts replacement service that alleviates concerns over inventory management, ensuring you have the necessary components on hand when needed.
• Extended Coverage: Extend your peace of mind with a 3-year warranty period, ensuring ongoing support and service to meet your evolving business requirements.

Technical Details

• Warranty Type: Extended Warranty
• Service Duration: 3 Years
• Response Time: Next Business Day (NBD) for parts and labor
• Support Coverage: Hardware and software services
• Support Features: Remote diagnosis, on-site hardware repair, parts replacement, software updates, and patches.

How to Install

To install and activate your HPE Foundation Care warranty, follow these simple steps:

1. Purchase the warranty from an authorized HPE partner or directly from HPE.
2. Register your HPE hardware on the HPE support portal with your warranty details.
3. Access the support portal to familiarize yourself with available resources and technical support options.
4. If you encounter any issues, contact HPE's technical support to initiate the service process.

Frequently Asked Questions

1. What is included in the HPE Foundation Care Warranty?

The warranty includes comprehensive support for both hardware and software, remote diagnosis, on-site hardware repair, parts replacement, and access to software updates and patches.

2. How does the parts replacement service work?

The parts replacement service ensures that you receive the necessary components to resolve hardware issues quickly. If a part fails, HPE will send a replacement part as part of the warranty service.

3. What is the response time for support?

The HPE Foundation Care warranty guarantees Next Business Day (NBD) response time for parts and labor, meaning any issues will be addressed promptly to minimize downtime.

4. Can I get support for non-HPE software?

Yes, for selected non-HPE software, HPE offers Basic Software Support and Collaborative Call Management as part of your hardware product coverage, helping you resolve software-related issues.

5. How do I contact HPE for support?

You can contact HPE's technical support team through the HPE support portal or by calling the customer service number provided upon warranty registration.