HPE Foundation Care With Comprehensive Defective Material Retention - Extended Warranty - 3 Year - Warranty

HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 3 Year is an essential service for businesses looking to enhance their IT infrastructure's reliability and availability. This extended warranty not only provides peace of mind but also ensures that your hardware and software systems are operating optimally, minimizing downtime and unexpected repair costs.

• Comprehensive Hardware and Software Support: Benefit from expert assistance from HPE technical resources who collaborate with your IT team to resolve hardware and software issues efficiently.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote technical support coupled with on-site hardware repair, ensuring that any issues are addressed promptly and effectively to keep your operations running smoothly.
• Access to Software Updates and Patches: For eligible software products, HPE Foundation Care includes access to crucial software updates and patches, keeping your systems secure and up-to-date.
• Extended Warranty Coverage: This 3-year warranty offers extensive protection against unexpected repair or replacement costs, allowing you to allocate resources elsewhere, knowing your IT infrastructure is secure.
• Timely Support and Service: Experience quick response times, including a 4-hour parts and labor service response time, ensuring that your IT issues are resolved quickly and efficiently to minimize downtime.

Technical Details

The HPE Foundation Care with Comprehensive Defective Material Retention extends support for a wide range of HPE and selected third-party products. This service includes:

• Remote technical support for troubleshooting and issue resolution.
• On-site hardware repair for eligible products.
• Basic Software Support and Collaborative Call Management for selected non-HPE software.
• Access to the latest software updates to enhance performance and security.
• Comprehensive coverage for parts and labor, ensuring a hassle-free experience.

How to Install

To take full advantage of HPE Foundation Care, follow these simple steps:

1. Purchase the HPE Foundation Care Extended Warranty through an authorized distributor or directly from HPE.
2. Once purchased, register your service agreement on the HPE support portal.
3. Identify your eligible hardware and software products that will be covered under this service.
4. Ensure your IT team is familiar with the support process, including how to initiate remote support requests or schedule on-site repairs.
5. Regularly check for software updates and patches to keep your systems secure and performant.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?
The HPE Foundation Care service includes comprehensive hardware and software support, remote diagnosis, on-site repair, access to software updates, and coverage for parts and labor.

2. How long does the warranty last?
The warranty is valid for three years, providing extended protection for your IT infrastructure.

3. Can I get support for third-party software?
Yes, HPE Foundation Care includes support for selected third-party software as part of the service, but please check with HPE for eligibility.

4. What is the response time for on-site support?
The service guarantees a 4-hour parts and labor response time for timely support and minimal downtime.

5. How do I register for HPE Foundation Care?
You can register your service agreement on the HPE support portal after purchase. Follow the instructions provided during the registration process.