HPE Foundation Care with Comprehensive Defective Material Retention - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care with Comprehensive Defective Material Retention provides an essential extended warranty designed to keep your IT infrastructure running smoothly and efficiently. This five-year warranty not only ensures comprehensive support for both hardware and software but also offers peace of mind by covering unexpected repair and replacement costs. With HPE's technical resources available to assist you, your organization can maintain high availability and reliability in its IT operations.

• Comprehensive Coverage: The HPE Foundation Care service encompasses both hardware and software support, allowing your IT team to tackle a wide range of issues with ease.
• Rapid Response Time: Enjoy the benefits of Next Business Day (NBD) service, guaranteeing quick parts and labor response to minimize downtime and keep your systems operational.
• On-Site Support: HPE’s on-site hardware repair service ensures that any urgent issues are swiftly resolved, providing a hassle-free experience for your IT team.
• Defective Material Retention: This unique feature allows you to retain defective parts, enabling easier troubleshooting and analysis of ongoing issues while protecting your investment.
• Long-Term Reliability: With a five-year duration of service, this warranty provides long-term assurance for your IT infrastructure, helping you budget effectively for future needs.

Technical Details of the Product

• Service Type: Extended Warranty with Comprehensive Defective Material Retention
• Duration: 5 Years
• Response Time: Next Business Day (NBD) for parts and labor
• Support Included: Remote diagnosis, technical support, software updates, patches, and on-site hardware repair
• Eligible Products: HPE hardware and selected third-party products

How to Install

Installing the HPE Foundation Care service is straightforward. Follow these steps:

1. Contact HPE or your authorized HPE partner representative to purchase the HPE Foundation Care service.
2. Provide the necessary information regarding your HPE hardware and software products to determine eligibility.
3. Once the service is activated, HPE will guide you through the onboarding process, which includes setting up remote access for support and configuring software updates.
4. Ensure your IT team is familiar with the support channels and escalation procedures provided by HPE.

Frequently Asked Questions

• What is HPE Foundation Care?

  HPE Foundation Care is a comprehensive support service that includes hardware and software assistance, designed to enhance the availability and reliability of your IT infrastructure.

• What does the Comprehensive Defective Material Retention feature entail?

  This feature allows you to keep defective parts, aiding in troubleshooting and analysis while ensuring you have the parts needed for further investigation.

• How does the Next Business Day service work?

  The NBD service guarantees that parts and labor support will be available the next business day to address any urgent issues that arise with your IT systems.

• Can I use HPE Foundation Care with third-party products?

  Yes, HPE Foundation Care supports selected third-party products, but it is essential to confirm eligibility with HPE or your authorized representative.

• Is software support included in this warranty?

  Yes, software support is included, which encompasses remote technical support, access to updates, and patches for eligible software products.