Description
The HPE Foundation Care with Comprehensive DMR is an essential extended service plan designed to maximize the performance and reliability of your HPE systems over a four-year period. Offering a total support solution, this service ensures you have peace of mind while keeping your system optimally maintained. With a predictable total cost of ownership, you can focus more on your business operations instead of worrying about unforeseen maintenance costs.
- Comprehensive Maintenance Support: HPE Foundation Care includes parts and labor to ensure that your hardware is always in peak condition, minimizing downtime and maintaining productivity.
- Next Business Day Service: With a promise of next business day on-site support, you can count on quick response times to get your systems back up and running efficiently, thus improving your operational efficiency.
- Cost-Effective Service Plan: This service offers a predictable total cost of ownership by minimizing inventory costs while maximizing dependability and efficiency. You can budget accordingly, knowing your maintenance needs are covered.
- Extended Four-Year Coverage: With a four-year service duration, you gain long-term peace of mind and stability, ensuring that your investment in HPE technology is protected and optimized for maximum productivity.
- On-Site Service: The on-site service location ensures that your equipment is serviced where it is needed most, enhancing usability and increasing efficiency so that your business operations are uninterrupted.
Technical Details of the Product
- Service Type: Extended Service
- Duration: 4 Years
- Service Coverage: 9 x 5 (Business Days)
- Service Response Time: Next Business Day
- Service Components: On-site Maintenance, Parts & Labor
How to Install
Installation of HPE Foundation Care with Comprehensive DMR is straightforward, and our team will assist you throughout the process. Here are the steps to ensure your service is activated:
- Purchase the HPE Foundation Care plan through an authorized HPE partner or distributor.
- After purchase, you will receive a confirmation email with your service agreement details.
- Register your HPE equipment on the HPE support portal to activate your service plan.
- In case of any maintenance needs, contact the HPE support center, where you will receive further instructions for on-site service.
Frequently Asked Questions
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What is covered under the HPE Foundation Care service plan?
The plan includes parts replacement and labor for maintenance, ensuring your systems are running efficiently and with minimal downtime. -
How do I request service under this plan?
You can request service by contacting the HPE support center via phone or the support portal, where you can log your service request. -
Can I extend my service plan beyond four years?
Yes, HPE allows for extensions of service plans. It is advisable to contact your HPE partner or distributor for options regarding extensions. -
What happens if I need service outside of business hours?
This plan covers services from 9 x 5 on business days only. For additional support options, you may need to consider HPE's premium service offerings. -
Is there a limit on the number of service calls?
There is no specified limit on service calls; however, coverage details may vary based on your specific service agreement.
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