HPE Foundation Care with Defective Media Retention - Extended Service - 3 Year - Service

Introducing the HPE Foundation Care with Defective Media Retention - Extended Service - 3 Year - Service, a comprehensive solution tailored to enhance the uptime and reliability of your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this service provides exceptional hardware and software support to help your organization operate at peak performance. With an emphasis on quick resolution times and expert assistance, HPE Foundation Care ensures that your technical issues are addressed efficiently, allowing you to focus on driving your business forward.

• Comprehensive Hardware and Software Support: HPE Foundation Care includes remote diagnosis and support for both hardware and software issues, ensuring that your IT team receives the guidance they need in a timely manner.
• On-Site Hardware Repair: In the event of an issue that requires on-site assistance, HPE's team of experts will be available to provide prompt, on-site hardware repair, minimizing downtime and keeping your operations running smoothly.
• Defective Media Retention: This unique feature allows you to retain defective media, giving you the flexibility to recover data or migrate to new systems without the hassle of returning faulty components.
• Next Business Day Service Response: Enjoy peace of mind with a Next Business Day response time for parts and labor services, ensuring that your technical challenges are tackled swiftly and efficiently.
• 3-Year Extended Service Duration: With a three-year duration, this service plan offers long-term reliability and support, allowing you to plan your IT strategy with confidence.

Technical Details of HPE Foundation Care

• Service Type: Extended Service
• Service Duration: 3 Years
• Response Time: Next Business Day for Parts and Labor
• Includes: Remote diagnosis, on-site hardware repair, software updates and patches, Basic Software Support
• Defective Media Retention option available

How to Install HPE Foundation Care

Installing HPE Foundation Care is straightforward. Here’s a quick guide:

1. Contact HPE to purchase the HPE Foundation Care service for your eligible hardware and software products.
2. Once the service is purchased, you will receive confirmation and documentation outlining your coverage.
3. Coordinate with your IT team to ensure all eligible products are registered for the service.
4. Utilize the provided access to remote technical support and resources as needed, ensuring to keep your system updated with the latest patches.
5. In case of hardware issues, reach out to HPE support for on-site assistance, if necessary.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes remote diagnosis, on-site hardware repair, software updates and patches, and defective media retention.

How does Defective Media Retention work?

Defective Media Retention allows you to keep faulty hardware components, providing you the opportunity to recover data or seamlessly transition to new systems without incurring additional costs related to returning defective items.

What is the response time for service requests?

HPE offers a Next Business Day response time for parts and labor, ensuring that your IT issues are addressed as quickly as possible.

Can I use HPE Foundation Care for third-party software products?

Yes, HPE Foundation Care includes support for selected third-party software, along with remote technical assistance and updates as they become available from the original software manufacturer.

Is there a minimum contract duration for HPE Foundation Care?

The HPE Foundation Care service is offered in a three-year contract, providing you with long-term support for your IT infrastructure.