HPE Partner Branded Support - Extended Service - 1 Year - Service

HPE Partner Branded Support - Extended Service is an invaluable solution designed for authorized HPE Partner Ready channel partners. This service is tailored to support the Hewlett Packard Enterprise hardware and software needs of end-user customers who have previously bought the partners' own branded support services. With a decade of experience and a commitment to delivering exceptional service, HPE ensures that any technical issues are addressed promptly and effectively, providing partners and their customers peace of mind.

• Expert Problem Diagnosis and Support: Partners are equipped to perform the initial diagnosis and troubleshooting of any support issues, adhering to standard HPE diagnostic procedures. This empowers channel partners to handle issues efficiently, minimizing downtime.
• Collaboration with HPE Technical Resources: During coverage hours, HPE’s technical resources provide remote support, ensuring that any hardware or software problems that partners cannot resolve are addressed swiftly. This collaboration enhances the overall support experience.
• Reliable Parts Replacement Service: In instances where hardware issues require parts replacement, HPE guarantees the provision of any necessary replacement parts. The Next Business Day service response time ensures that partners receive parts quickly, helping to maintain operational continuity.
• Cost-Effective and Predictable Service: HPE Partner Branded Support allows partners to keep their systems optimally maintained while providing a predictable total cost of ownership. This allows partners to budget effectively for their service needs.
• Email Support for Quick Assistance: The service includes email support, allowing partners to easily handle any mishaps or inquiries. This ensures that help is always just a click away, improving the overall efficiency of the support process.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: Next Business Day for parts replacement
• Support Type: Branded support for eligible HPE hardware and software
• Collaboration: Remote support from HPE technical resources
• Support Channels: Email support service available

How to Install

To utilize HPE Partner Branded Support - Extended Service, follow these simple steps:

1. Ensure you are an authorized HPE Partner Ready channel partner.
2. Purchase the HPE Partner Branded Support service for the eligible HPE products.
3. Familiarize yourself with the HPE diagnostic and troubleshooting procedures.
4. In case of support issues, perform initial diagnosis and troubleshooting based on HPE guidelines.
5. If the issue remains unresolved, contact HPE technical resources during coverage hours for further assistance.

Frequently Asked Questions

• Who is eligible for HPE Partner Branded Support? This service is exclusively available for authorized HPE Partner Ready channel partners.
• What products are covered under this service? The service covers eligible HPE hardware and software products as specified in the program.
• What should I do if I encounter a support issue? First, perform the initial diagnosis and troubleshooting. If unresolved, reach out to HPE technical resources for assistance.
• How quickly can I expect replacement parts? Parts are typically provided with a Next Business Day response time to ensure minimal disruption to your operations.
• Can I get support outside of coverage hours? This service is primarily designed for coverage hours. Outside of these hours, support options may be limited.