HPE Partner Branded Support - Extended Service - 1 Year - Service

HPE Partner Branded Support - Extended Service for 1 Year is an essential service for authorized HPE Partner Ready channel partners. This program is designed to empower partners to provide exceptional support for Hewlett Packard Enterprise hardware and software, ensuring that end-user customers receive the highest quality of service. The Extended Service not only enhances the partner's service offerings but also guarantees their clients have access to reliable and efficient technical resources.

• Comprehensive Support: HPE Partner Branded Support provides partners with direct access to HPE's extensive hardware and software services, allowing them to support their customers with confidence.
• Efficient Troubleshooting: When a support issue arises, authorized partners leverage standard HPE diagnostic procedures for initial problem diagnosis and troubleshooting, ensuring quick resolution.
• Remote Technical Assistance: During coverage hours, HPE's technical resources collaborate remotely with channel partner service resources to address and resolve complex hardware and software issues effectively.
• Next Business Day Parts Replacement: Benefit from the Next Business Day Parts Replacement service, ensuring minimal downtime and maximum reliability for your systems.
• 1 Year Service Duration: With a one-year service duration, partners can provide dependable and consistent support, enhancing customer satisfaction and loyalty.

Technical Details of HPE Partner Branded Support

• Service Type: Extended Support Service
• Duration: 1 Year
• Support Coverage: Authorized HPE Partner Ready channel partners
• Support Method: Remote technical assistance and email support
• Parts Replacement: Next Business Day service response time

How to Install

To start using HPE Partner Branded Support, follow these steps:

1. Ensure that you are an authorized HPE Partner Ready channel partner.
2. Activate your service by contacting HPE support with your partner credentials and details of the eligible HPE products.
3. Familiarize yourself with the standard HPE diagnostic and troubleshooting procedures to efficiently assist your customers.
4. Utilize the email support service for any mishaps or inquiries regarding the service.
5. In case of hardware or software issues, reach out to HPE technical resources during coverage hours for assistance.

Frequently Asked Questions

• Who can use HPE Partner Branded Support? Only authorized HPE Partner Ready channel partners are eligible to utilize this support service.
• What does the Next Business Day Parts Replacement mean? This service guarantees that replacement parts will be delivered the next business day for any components that need to be replaced, minimizing downtime.
• Is there a limit to the number of support requests? There is no limit to the number of support requests; however, partners should follow standard procedures for diagnosing and troubleshooting issues before escalating to HPE.
• Can I provide branded support services to my customers using this program? Yes, as an authorized partner, you can sell your own branded support services covering the eligible HPE products.
• What support resources are available to partners? Partners have access to HPE’s technical resources, email support, and the ability to request replacement parts as needed.