Description
HPE Partner Branded Support provides authorized HPE Partner Ready channel partners with Hewlett Packard Enterprise hardware and software services. The service enables partners to support end-user customers who have purchased the partners' own branded support services.
Authorized HPE partners sell their own brand of services covering the eligible HPE products in this program. If a support issue arises, the partner works directly with their customer to perform the initial problem diagnosis, support, and troubleshooting following standard HPE diagnostic and troubleshooting procedures. During coverage hours, HPE technical resources work remotely with channel partner service resources to resolve hardware and software problems that the partner is unable to resolve. HPE will provide any replacement parts needed to resolve the problem.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features email support service that helps you handle any mishaps
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better reliability and ensure maximum productivity
- Next Business Day - Parts Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum productivity and deliver timely results
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