HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service is the ultimate solution for businesses looking for reliable tech maintenance and support. This comprehensive service plan guarantees that your technology infrastructure remains operational and efficient at all times. With a commitment to delivering top-notch support, this extended service will provide you with peace of mind, ensuring any technical issues are addressed swiftly and effectively.

Key Features of HPE Pointnext Tech Care Basic - Extended Service

• Comprehensive Coverage: This service offers an extensive 3-year maintenance plan that includes both parts and labor. You'll have the assurance that your technology runs smoothly without unexpected costs.
• Next Business Day On-Site Support: Experience swift resolutions with our 9 x 5 Next Business Day service. Our team is prepared to provide on-site support within a 100-mile radius from your customer site, minimizing disruption to your business operations.
• Cost-Efficient Parts Replacement: Eliminate the hassle of maintaining excess inventory while ensuring you have necessary components readily available. Our parts replacement service is designed to minimize your operational costs.
• Expert Assistance: With a dedicated team of professionals ready to resolve your issues promptly, you'll enhance productivity and minimize downtime. Our experts bring a wealth of experience to every support interaction.
• Reliable Service Duration: The 3-year service duration guarantees consistent support, allowing you to focus on your core business activities without the worry of tech disruptions.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 3 Years
• Support Hours: 9 x 5
• Service Response Time: Next Business Day On-Site
• Service Radius: 100 miles from customer site
• Includes: Parts and Labor

How to Install

To activate your HPE Pointnext Tech Care Basic - Extended Service, follow these steps:

1. Purchase the service plan through our authorized HPE channels.
2. Receive a confirmation email with your service activation details.
3. Ensure your HPE equipment is registered under your account.
4. Contact HPE support to schedule your on-site service as needed.
5. Maintain documentation of all service interactions for future reference.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover?
  The service covers parts and labor for maintenance, with on-site support available within a specified radius to ensure quick resolutions.
• How quickly can I expect a response after I contact support?
  You can expect a Next Business Day service response for on-site support, ensuring minimal downtime for your business.
• Is there a limit to the distance for on-site support?
  Yes, on-site support is provided for locations within a 100-mile radius from your customer site.
• Can I renew my service after the 3-year period?
  Yes, you can renew your HPE Pointnext Tech Care Basic service at the end of the 3-year term to continue enjoying seamless support.
• What should I do if I need parts replaced?
  Contact HPE support, and they will guide you through the parts replacement process as part of your service plan.