HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service is designed to provide unparalleled support and maintenance for your HPE systems. This service plan ensures that your technology runs smoothly, with expert assistance available to resolve any issues that may arise. With a robust combination of parts and labor support, you can trust that your business operations are in capable hands. Experience peace of mind knowing that you have a dedicated support solution at your fingertips for a full three years.

• Comprehensive Support: Benefit from a robust maintenance plan that includes on-site support, ensuring that solutions are delivered right at your doorstep without the need for travel.
• Next Business Day Response: Enjoy the assurance of a Next Business Day service response time, allowing for timely resolution of issues and minimal disruption to your business operations.
• Parts and Labor Coverage: The service includes both parts replacement and labor services, which means your system can be quickly restored to optimal functionality without additional costs.
• Extended Coverage Duration: With a service duration of three years, you can focus on your business while we handle the maintenance and support of your HPE technology.
• Increased Productivity: By ensuring that issues are resolved promptly, your team can maintain productivity levels and focus on critical business tasks without unnecessary downtime.

Technical Details of the HPE Pointnext Tech Care Basic

Service Duration: 3 Years

Service Type: Extended Service

Support Hours: 9 x 5

Response Time: Next Business Day

Service Features: On-site Maintenance, Parts & Labor Service

How to Install

To activate your HPE Pointnext Tech Care Basic - Extended Service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Register your service by providing your product details and service confirmation number on the HPE website.
3. Once registered, you will receive a confirmation email with your service details and contact information for support.
4. In case of any issues, contact the support team through the provided channels to initiate service requests.

Frequently Asked Questions

What does the HPE Pointnext Tech Care Basic service cover?

This service covers on-site maintenance including parts replacement and labor to repair or restore your HPE products to working condition, effectively minimizing downtime.

Can I extend the service after three years?

Yes, you can renew or extend your service plan through HPE or an authorized reseller before your current plan expires.

What are the support hours for this service?

The support hours are 9 x 5, which means that assistance is available during regular business hours, five days a week.

How do I request service if I encounter an issue?

You can request service by contacting the support team via phone or through the HPE website, providing details of your issue and service plan information.

Is there a limit on the number of service calls I can make?

There is no predefined limit on service calls. However, excessive calls that may indicate misuse or recurring issues may be subject to review.