HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service is designed to provide organizations with reliable and efficient support, ensuring maximum productivity and minimal downtime. This service package offers a comprehensive solution for businesses that rely on HPE products, delivering peace of mind with its extensive features and benefits.

• Comprehensive 3-Year Coverage: Enjoy extended protection with a three-year service plan that covers all your essential maintenance needs, ensuring your systems operate smoothly without any interruptions.
• Next Business Day Response: Experience swift service with next business day response for on-site parts and labor. Get the support you need within 100 miles of your customer site, minimizing downtime and maximizing efficiency.
• On-Site Support: Our dedicated experts are available on-site to provide immediate assistance, ensuring that any issues are resolved quickly and effectively, allowing you to focus on your core business operations.
• Parts Replacement Service: The HPE Pointnext Tech Care Basic includes comprehensive parts replacement service that efficiently manages mishaps, reducing the burden on your inventory and providing dependable service when you need it most.
• Maintenance of High Dependability: With a focus on minimizing inventory costs, the service guarantees maximum reliability to enhance your operational efficiency and maintain peak performance.

Technical Details of Product

• Service Type: Extended Service Agreement
• Duration: 3 Years
• Support Hours: 9 x 5
• Service Response Time: Next Business Day
• On-Site Service: Yes, within 100 miles of customer site
• Coverage: Parts and Labor Included

How to Install

To take advantage of the HPE Pointnext Tech Care Basic - Extended Service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service plan through an authorized HPE partner or online store.
2. Upon purchase, you will receive an activation code via email. Make sure to keep this code for your records.
3. Contact HPE customer support and provide your activation code to register your service plan.
4. Once registered, you will receive confirmation of your service coverage, along with instructions on how to access on-site support and parts replacement services.

Frequently Asked Questions

What types of issues does the HPE Pointnext Tech Care Basic service cover?

This service covers a wide range of technical support issues, including hardware failures, part replacements, and general maintenance related to HPE products.

Is the service available for all HPE products?

The HPE Pointnext Tech Care Basic service is applicable to selected HPE products. Please check with your HPE representative or refer to the product documentation for eligibility.

How quickly can I expect service once I report an issue?

With our Next Business Day service guarantee, you can expect on-site support to be available within one business day of reporting an issue, ensuring minimal disruption to your operations.

Can I extend the service after the initial three-year period?

Yes, customers will have the option to renew or extend their service plan prior to expiration. Please contact your HPE representative for details on renewal options.

What should I do if I need to replace parts?

Simply contact HPE customer support with your service details, and they will guide you through the process of part replacement within the coverage of your plan.