HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service is meticulously crafted to offer businesses the assurance and reliability they need for their technology infrastructure. This comprehensive service not only enhances the performance of your systems but also ensures a predictable total cost of ownership over its three-year duration. With dedicated support and a focus on minimizing downtime, you can be confident that your business operations will run smoothly and efficiently.

• Comprehensive On-Site Support: Benefit from 9 x 5 next business day service, ensuring that expert assistance is available during business hours, minimizing operational disruptions.
• Predictable Cost of Ownership: Enjoy peace of mind with a predictable total cost of ownership, allowing for easier budgeting and financial planning without unexpected expenses.
• Parts Replacement Service: The service includes parts replacement, safeguarding your operations against unexpected failures and enhancing system reliability.
• Swift Response Times: Experience next business day service response for parts and labor within a 100-mile radius, ensuring your technical needs are met promptly.
• Extended Service Duration: With a three-year service term, you ensure ongoing productivity and timely results, making it a vital component of your tech care strategy.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Hours: 9 x 5
• Service Response: Next Business Day
• On-Site Service: Yes
• Parts & Labor Included: Yes
• Service Radius: 100 miles

How to Install

1. Purchase the HPE Pointnext Tech Care Basic - Extended Service through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive confirmation and details regarding your service agreement.
3. Register your service online through the HPE support portal, providing all necessary information for easy access to your service details.
4. Contact HPE Pointnext support when needed, and schedule your on-site service by providing your location and the specific issues you are experiencing.

Frequently Asked Questions

• Q: What is included in the HPE Pointnext Tech Care Basic - Extended Service?
  A: The service includes comprehensive on-site support, parts replacement, and labor services, ensuring your systems are optimally maintained for a predictable cost.
• Q: What are the hours of support?
  A: The service provides support from 9 AM to 5 PM on business days, ensuring you receive assistance during regular working hours.
• Q: What is the service response time?
  A: You can expect next business day service response for parts and labor within a 100-mile radius of your location.
• Q: How can I register for the service?
  A: After purchasing the service, you can register it through the HPE support portal by providing the necessary details.
• Q: How do I get support when I need it?
  A: You can contact HPE Pointnext support directly via the contact information provided upon registration to schedule any required on-site support.