HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

Experience uninterrupted operational efficiency and peace of mind with the HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service. This comprehensive service plan is designed to cater to your technical support needs, ensuring that your HPE products receive the utmost care and expertise they deserve. With a focus on reliability and prompt assistance, this service plan empowers businesses to maintain their productivity while minimizing downtime.

• Comprehensive Coverage: HPE Pointnext Tech Care Basic offers extended service that includes 9 x 5 support, ensuring that professional assistance is available during business hours, allowing you to focus on your core operations.
• Next Business Day Service: With a commitment to efficiency, the Next Business Day service guarantees on-site support within a 100-mile radius, ensuring that any issues you encounter are resolved quickly, without unnecessary delays.
• Parts Replacement Service: The plan includes parts and labor services that cover parts replacement, helping you resolve issues swiftly and keeping your systems up and running smoothly.
• Minimized Downtime: Our on-site support is designed to limit downtime to the absolute minimum, giving you the confidence that your business operations can continue with minimal disruption.
• Three-Year Dependability: Secure maximum dependability and accurate results with a three-year service duration, providing long-term peace of mind for your technical needs.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day (within 100 miles)
• Covers: On-site maintenance, parts and labor

How to Install

To activate your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE retailer or online platform.
2. Upon purchase, you will receive a confirmation email with instructions on how to register your service.
3. Visit the HPE service registration website and input the required information to register your service.
4. Once registered, you can access support resources and contact information for on-site assistance.
5. Keep your service confirmation handy for any service requests during the duration of your coverage.

Frequently Asked Questions

Q: What is covered under the HPE Pointnext Tech Care Basic service?
A: The service covers parts replacement and labor, providing on-site support to resolve issues quickly during business hours.

Q: How quickly can I expect on-site support?
A: With the Next Business Day service, you can expect on-site support delivered within 24 hours, providing peace of mind for your business operations.

Q: Is this service applicable to all HPE products?
A: The HPE Pointnext Tech Care Basic service applies to specific HPE hardware and systems. Please consult the service agreement or HPE representative for applicability.

Q: Can I extend my service beyond three years?
A: Yes, you can inquire about service extension options close to the end of your service term to ensure continued coverage.

Q: What should I do if I need support outside of business hours?
A: While this service offers support during business hours (9 x 5), HPE offers alternative advanced support options for after-hours assistance. Please check the HPE website or contact customer service for details.