Description
Enhance your IT infrastructure's reliability and efficiency with the HPE Pointnext Tech Care Basic - Extended Service. Designed to provide comprehensive support for your systems, this service ensures that your hardware and software perform at peak levels. With a commitment to delivering next business day assistance and an emphasis on minimizing downtime, this extended service plan is the perfect choice for businesses looking to safeguard their technological investments.
- Comprehensive Coverage: This extended service plan offers 3 years of dedicated support, covering maintenance and repairs for your HPE products. With 9 x 5 availability, you can be confident that help is available when you need it most.
- Next Business Day Response: Enjoy peace of mind with a Next Business Day service response time, ensuring that parts and labor are delivered to your location swiftly—within a distance of 160 km from your customer site.
- On-Site Support: Benefit from valuable on-site support, allowing technicians to resolve your issues without the need for you to travel, saving you time and resources.
- Parts Replacement Service: The included parts replacement service ensures quick resolution of problems, facilitating seamless operations and minimizing disruptions to your business.
- Improved Productivity: With the combination of parts and labor service characteristics, tasks can be completed efficiently, leading to improved productivity across your team.
Technical Details of Product
- Service Type: Extended Service
- Service Duration: 3 Years
- Support Hours: 9 x 5
- Response Time: Next Business Day
- Service Characteristics: On-site, Parts & Labor
- Coverage Distance: Up to 160 km from customer site
How to Install
To initiate the HPE Pointnext Tech Care Basic - Extended Service, follow these simple steps:
- Purchase the HPE Pointnext Tech Care Basic - Extended Service through an authorized HPE distributor or reseller.
- Register your service plan by providing necessary details such as your HPE product serial number and contact information.
- Familiarize yourself with the service agreement to understand the coverage options, response times, and support availability.
- In case of a service requirement, contact the HPE support team using the provided contact information and follow their instructions for on-site assistance.
Frequently Asked Questions
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What is covered under the HPE Pointnext Tech Care Basic - Extended Service?
This service includes maintenance, parts replacement, and labor for HPE products over a 3-year period. -
How do I request service?
You can request service by contacting HPE support through the designated support channels provided at the time of service registration. -
Is there a limit to the number of service calls I can make?
The service plan does not have a specified limit, but it is subject to the terms and conditions outlined in the service agreement. -
What is the response time for on-site assistance?
The response time for on-site assistance is typically the next business day, provided the customer site is within 160 km of an HPE service center. -
Can I upgrade my service plan at any time?
Yes, you can discuss upgrade options with your HPE representative to enhance your service coverage as needed.
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