HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service is the ideal support solution for your HPE hardware and software products, whether on-premises or as-a-service. This service empowers IT teams by shifting their focus from reactive troubleshooting to proactive operational excellence. With direct access to product-specific specialists and comprehensive technical guidance, HPE Tech Care Service helps you streamline processes and enhance productivity.

• Proactive Support: HPE Tech Care Service offers a proactive approach to IT support, enabling your team to identify and implement enhancements instead of merely reacting to issues as they arise.
• Expert Access: Gain direct access to qualified professionals who possess specialized knowledge in both hardware and software, tailored to your specific workload needs.
• Multichannel Support: Enjoy diverse support channels including telephone, real-time chat, automated incident logging, and moderated forums, ensuring you receive timely assistance when needed.
• General Technical Guidance: Benefit from comprehensive guidance on the operation, management, and security of your HPE products beyond traditional support services.
• Next Business Day Service: With a commitment to quick resolution, the HPE Tech Care Service includes Next Business Day parts and labor service response times, allowing for uninterrupted productivity.

Technical Details

• Service Duration: 3 Years
• Service Type: Extended Service
• Response Times: Next Business Day parts and labor
• Support Channels: Phone, chat, automated logging, moderated forums
• Maintenance Coverage: Parts and labor service characteristics

How to Install

To initiate your HPE Pointnext Tech Care Basic - Extended Service, simply contact your HPE representative or visit the HPE website to register your service. Follow the prompts to set up your account and access the various support channels available to you. Ensure you have your HPE product details on hand for a smooth registration process. Once set up, you can easily reach out for support via your preferred channel whenever needed, maximizing your product's uptime and efficiency.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? This service includes proactive support, expert consultations, general technical guidance, and timely incident response through various support channels.
• How do I access the support services? Support can be accessed via telephone, real-time chat, automated incident logging, and moderated forums available through the HPE customer portal.
• Is on-site support available? Yes, on-site support is part of the service, ensuring quick resolutions with the availability of HPE experts at your location.
• What is the response time for service requests? The service guarantees Next Business Day parts and labor response time for all service requests.
• Can I renew the service after the 3-year period? Yes, customers can renew their HPE Pointnext Tech Care Service upon expiration to continue receiving uninterrupted support.