HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service is designed to provide exceptional support and assurance for your critical IT infrastructure. This comprehensive service option aims to enhance your investment by minimizing downtime and ensuring operational efficiency. With its unique features and responsive service model, you can focus on your core business while we take care of your technology needs.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes maintenance for parts and labor, ensuring that your systems are always running at peak performance while protecting your investment over the full three-year period.
• Next Business Day Service: Enjoy peace of mind with our Next Business Day service response time, which guarantees on-site support and parts replacement within 100 miles of your location. This ensures minimal downtime and operational disruption.
• On-site Convenience: Our dedicated on-site service provides you with the convenience of having a technician available at your location, ready to address any issues that may arise, allowing for swift resolutions and ease of operation.
• Parts Replacement Service: When mishaps occur, our parts replacement service is designed to efficiently handle any issues, reducing the burden on your inventory and ensuring that your systems remain dependable and functional.
• Cost-Effective Maintenance: By covering both parts and labor, this service minimizes your inventory costs while maximizing dependability, making it an economical choice for businesses that rely on their technology.

Technical Details of Product

• Service Duration: 3 Years
• Service Level: 9 x 5 Next Business Day On-site
• Service Coverage Area: 100 miles from customer site
• Service Type: Maintenance (Parts & Labor)

How to Install

To get started with the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through our authorized resellers or HPE's official website.
2. Once your purchase is confirmed, you will receive a service contract along with a unique service ID.
3. Contact HPE's support team to activate your service, providing them with your service ID and any necessary details about your existing infrastructure.
4. Review the service level agreement to ensure you understand the coverage and response times.
5. In the event of a technical issue, reach out to HPE's support through the designated contact channels to schedule your on-site service.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service?
  The service includes maintenance for parts and labor, on-site support, and next business day service response time.
• How quickly can I expect service after reporting an issue?
  Our Next Business Day service ensures that you receive on-site support within one business day of reporting an issue.
• Is there a limit to the number of service incidents covered?
  There is no limit to the number of incidents covered under this service, allowing you to focus on your business without worrying about unexpected downtime.
• Can I upgrade my service plan in the future?
  Yes, you can upgrade your service plan at any time. Please contact HPE support for more details on the available options.
• What should I do if I need immediate support?
  If you require immediate support, please contact HPE's support team through the designated channels, and they will assist you promptly.