HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service for 3 years is designed to provide comprehensive maintenance support for your systems, ensuring they operate at peak efficiency. This service plan is ideal for businesses looking to minimize downtime and maintain optimal performance of their IT infrastructure without the hassle of unexpected costs. With a focus on reliability and convenience, this service keeps your systems running smoothly with quick and effective support.

• Comprehensive Maintenance: Enjoy peace of mind with a service plan that covers parts replacement and labor, so you can focus on your core business activities without worrying about system failures.
• Next Business Day Service: With a 9 x 5 service response guarantee, you can expect on-site support within the next business day. This means minimal disruption to your operations and quick resolutions to any issues that may arise.
• Cost Predictability: The HPE Pointnext Tech Care Basic service offers predictable total cost of ownership. You can manage your IT budget effectively without hidden costs or surprise expenses.
• Parts and Labor Coverage: This service ensures that both parts and labor are included, enhancing usability and increasing operational efficiency. You won’t need to source parts or hire additional labor separately.
• Convenient On-Site Support: Access valuable support directly at your location, eliminating the need for travel. This not only saves time but also ensures that you receive personalized assistance tailored to your system’s needs.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Service Hours: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day
• Service Coverage: On-site maintenance within a 100-mile radius from the customer site
• Inclusions: Parts replacement and labor

How to Install

To activate your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service plan through an authorized HPE channel partner or directly from HPE.
2. After purchase, you will receive your service contract details via email. Review the terms and coverage offered.
3. Contact HPE support to register your service contract and provide details about your systems that will be covered.
4. Schedule an initial assessment with an HPE technician to evaluate the current condition of your systems (if required).
5. Keep your service contract information handy for any future support requests or inquiries.

Frequently Asked Questions

What does the HPE Pointnext Tech Care Basic service cover?

This service provides comprehensive maintenance including parts replacement and labor, ensuring your system remains operational and efficient.

How quickly can I expect support?

You can expect on-site support within the next business day, ensuring minimal downtime for your operations.

Is there a limit to the distance for on-site support?

Yes, on-site support is available within a 100-mile radius of the customer site.

Can I upgrade my service plan later?

Yes, you can discuss upgrade options with your HPE representative if your needs change over time.

How do I file a service request?

You can file a service request by contacting HPE support directly via their dedicated support line or online portal.