HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service is designed to provide exceptional support and maintenance for your IT infrastructure. This service ensures that your systems are always running smoothly and efficiently, allowing you to focus on your core business objectives without worrying about technical issues. With a comprehensive range of features, the HPE Pointnext Tech Care service guarantees peace of mind and optimal performance for your organization.

• Comprehensive Coverage: The service includes a full range of parts and labor, ensuring that your hardware is maintained without unexpected costs. This predictable total cost of ownership allows for better budgeting and resource allocation.
• Next Business Day Service: Enjoy peace of mind with a next business day response for parts and labor service, ensuring that your critical operations experience minimal downtime. Our dedicated technicians are ready to resolve your issues quickly.
• On-Site Maintenance: With on-site service, experienced professionals come directly to your location, enhancing reliability and ensuring maximum productivity. This hands-on approach minimizes disruptions and keeps your operations running smoothly.
• Parts Replacement Service: In the event of a hardware failure, our parts replacement service is designed to resolve problems efficiently. This helps maintain system integrity and performance without unnecessary delays.
• Three-Year Service Duration: The extended three-year term of this service ensures that you have long-term support and assistance, allowing your organization to plan and grow without the worry of expiring maintenance agreements.

Technical Details of Product

Service Type: Extended Service

Duration: 3 Years

Service Hours: 9 x 5

Response Time: Next Business Day (within 100 miles of customer site)

Service Characteristics: On-site, Parts, and Labor included

How to Install

To take advantage of the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Once your purchase is confirmed, you will receive a service confirmation document via email.
3. Contact HPE support to schedule your initial service appointment or maintenance check.
4. Provide the necessary access and documentation to the HPE technicians on the scheduled date.
5. Enjoy seamless support and maintenance for the duration of your service agreement.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic service?

The service includes parts and labor for maintenance and repairs, next business day response time, and on-site service to resolve any issues efficiently.

2. How long does the service last?

The HPE Pointnext Tech Care Basic service is available for an extended duration of three years, providing long-term support for your IT infrastructure.

3. Is the service available for all HPE hardware?

This service is specifically tailored for eligible HPE hardware, so please confirm with HPE or your reseller that your specific models are covered.

4. What happens if I experience a hardware issue?

Simply contact HPE support, and a technician will assist you. If necessary, they will schedule an on-site visit to resolve your issue as quickly as possible.

5. Can I upgrade my service plan?

Yes, you can discuss service upgrades with your HPE representative or authorized reseller to ensure you have the level of support that meets your needs.