HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service

Ensure the reliability and efficiency of your IT infrastructure with the HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service. This comprehensive support service is designed to provide an exceptional level of care for your technology needs. With a focus on minimizing downtime and enhancing productivity, this service is an essential investment for businesses looking to maintain smooth operations.

• Reliable Technical Support: HPE Pointnext Tech Care Basic offers 9 x 5 support to address all your technical issues, ensuring that expert assistance is always available when you need it.
• Next Business Day Response: The service guarantees a Next Business Day response for parts and labor, with a service radius of up to 160 km from your customer site, allowing your business to maintain its momentum without interruption.
• On-site Maintenance: With on-site support, you can minimize downtime and ensure that your systems are running efficiently. The service is designed to get you back up and running swiftly, so you can focus on what matters most.
• Comprehensive Parts Replacement: Enjoy peace of mind with parts replacement services that ensure dependable efficiency. This feature allows you to avoid the hassle of managing spare parts inventory.
• Cost-Effective Labor Services: The service characteristics help minimize inventory costs while maximizing dependability, giving you the best value for your investment and ensuring that your business is always operational.

Technical Details of Product

• Service Duration: 3 Years
• Support Availability: 9 x 5
• Response Time: Next Business Day
• On-site Maintenance: Available within 160 km of customer site
• Includes: Parts and Labor

How to Install

To utilize the HPE Pointnext Tech Care Basic service, simply contact your HPE representative or authorized partner. Once you have purchased the service, ensure that your organization’s support information is updated within the HPE system to allow for easy access to on-site support and parts replacement when needed. Regularly review your service agreement to stay informed about your coverage and any updates that may enhance your service experience.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic service?

  This service includes technical support, on-site maintenance, parts and labor for equipment covered under the service agreement.

• How quickly can I expect a response from the service team?

  The service guarantees a Next Business Day response for parts and labor within a 160 km radius from your site.

• Is there a limit to the number of service calls I can make?

  There is no limit to the number of service calls; however, excessive calls may be reviewed to ensure that they fall within normal operational parameters.

• Can I upgrade my service plan in the future?

  Yes, you can contact your HPE representative to discuss upgrading your service plan as your business needs evolve.

• What do I do if I encounter an issue outside of service hours?

  For immediate concerns outside of service hours, it's recommended to document the issue and contact your support team during normal operating hours for assistance.