Description
The HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service is designed to deliver peace of mind and optimal performance for your IT infrastructure. This comprehensive service offering ensures that your systems remain maintained and efficient, minimizing downtime and maximizing productivity. With a predictable total cost of ownership, you can focus on your core business operations while we take care of your technology needs.
- Extended 3-Year Service: Benefit from a robust support structure that lasts for three years, ensuring that your IT systems are in top shape throughout their lifecycle.
- Next Business Day On-site Service: Enjoy peace of mind with our Next Business Day service response time, providing you with prompt on-site assistance within a 160 km radius.
- Comprehensive Parts and Labor Coverage: Our service includes parts replacement and labor, minimizing your inventory costs while maximizing reliability and efficiency.
- 9 x 5 Support Availability: Access our expert support team from Monday to Friday, ensuring you have assistance when you need it most.
- Predictable Total Cost of Ownership: With our transparent pricing model, you can plan and budget effectively, avoiding unexpected costs while maintaining your systems.
Technical Details of the Product
- Service Type: On-site Maintenance
- Service Duration: 3 Years
- Support Hours: 9 x 5
- Service Response Time: Next Business Day
- Service Coverage Area: Up to 160 km from customer site
- Components Covered: Parts and Labor
How to Install
The HPE Pointnext Tech Care Basic service does not require installation in the traditional sense, as it is a service-based offering. To activate your service:
- Purchase the HPE Pointnext Tech Care Basic - Extended Service package.
- Register your service through the HPE support portal or contact your HPE representative.
- Provide necessary information about your systems and service requirements.
- Once registered, you will receive confirmation of your service coverage and access to support resources.
Frequently Asked Questions
1. What is covered under the HPE Pointnext Tech Care Basic service?
The service covers parts replacement and labor for your IT systems, ensuring minimal downtime and efficient performance.
2. What is the response time for on-site service?
Our service includes a Next Business Day response time for on-site assistance within a 160 km radius from your location.
3. Can I extend my service beyond the initial 3 years?
Yes, you have the option to renew or extend your service contract before the expiration of the initial 3-year period.
4. What support hours are available with this service?
The support is available Monday to Friday during regular business hours (9 x 5).
5. How can I purchase the HPE Pointnext Tech Care Basic service?
You can purchase this service directly through HPE's website or by contacting an HPE sales representative.
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