HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Basic - Extended Service, a comprehensive maintenance solution designed specifically to keep your IT systems functioning at their best. This extended service plan provides peace of mind, knowing that expert support is readily available whenever you need it. Protect your technology investment with HPE Pointnext Tech Care Basic, allowing your organization to maintain maximum productivity without interruptions. Whether you encounter hardware issues or require prompt assistance, HPE Pointnext Tech Care Basic is dedicated to delivering exceptional support every time.

• 4-Year Extended Service: Enjoy an extensive service duration that spans four years, ensuring long-term protection and support for your critical IT infrastructure.
• Next Business Day Response: Experience timely resolutions with reliable next business day service response for parts and labor, which minimizes downtime significantly.
• On-Site Maintenance: Benefit from on-site support as our technicians come directly to your location, eliminating the need for you to travel for repairs and maintenance tasks.
• Parts & Labor Coverage: Enjoy comprehensive coverage that includes both parts replacement and labor, ensuring that your systems remain operational with minimal disruption.
• Dependable Efficiency: Our parts replacement service guarantees dependable efficiency and reliability, allowing you to concentrate on your core business activities without interruptions.

Technical Details of Product

• Service Duration: 4 years
• Service Hours: 9 x 5
• Response Time: Next Business Day (within 100 miles of customer site)
• Service Type: On-site maintenance, parts, and labor
• Support Coverage: Comprehensive support for hardware and other critical IT components

How to Install

To take advantage of the HPE Pointnext Tech Care Basic - Extended Service, follow these simple steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation and details regarding your service plan.
3. For any service request, contact the HPE Pointnext support team using the provided contact details.
4. When contacting support, provide relevant information about your equipment and the nature of the issue.
5. A technician will be dispatched to your location to provide on-site assistance as per the service agreement.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover? This service covers parts and labor for maintenance and support of your IT systems for a duration of 4 years.
• How do I request service under this plan? You can request service by contacting HPE Pointnext support directly, and a technician will be dispatched to assist you.
• What is the response time for service requests? The typical response time for service requests is next business day, provided you are within 100 miles of an HPE service location.
• Is on-site service included? Yes, on-site service is included as part of the HPE Pointnext Tech Care Basic plan, so you do not need to travel for support.
• Can I extend my service plan after the initial 4 years? Yes, you can inquire about extending your service plan through your HPE representative closer to the end of the 4-year period.