HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service is designed to provide exceptional support and peace of mind for your HPE technology investments. With a commitment to reliability and efficiency, this service ensures your IT infrastructure runs smoothly, minimizing downtime and maximizing productivity. Whether you are a small business or a large enterprise, this service is tailored to meet your needs over a four-year period, combining on-site assistance with prompt parts replacement.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service offers a robust 9 x 5 support model, ensuring you have access to professional assistance during business hours. This helps you maintain optimal performance while addressing potential issues swiftly.
• Next Business Day Service: With a commitment to rapid response, this service includes Next Business Day parts and labor, providing you with timely assistance. Service is available within a distance of 100 miles from your customer site, ensuring minimal disruptions to your operations.
• On-site Support: Receive on-site support to limit downtime to an absolute minimum. Our skilled technicians will come directly to your location, effectively resolving issues and ensuring your systems are up and running as quickly as possible.
• Parts Replacement Service: The service includes comprehensive parts replacement, which is critical for addressing any unexpected mishaps. This feature ensures that you can continue your operations with confidence, knowing that your equipment is backed by reliable support.
• Four-Year Duration: Enjoy peace of mind with an extensive four-year service duration. This extended period of coverage guarantees maximum dependability, allowing you to plan for accurate results and long-term IT effectiveness.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Response Time: Next Business Day
• Service Location Radius: 100 miles from customer site
• Service Components: On-site support, Parts and Labor

How to Install

Installation of the HPE Pointnext Tech Care Basic - Extended Service is straightforward. Once you purchase the service, you will receive a confirmation along with all necessary details. Follow these steps:

• Confirm your service start date via the provided documentation.
• Maintain your equipment as per HPE’s recommendations to ensure optimal support.
• In case of any issues, reach out to the HPE support team during the support hours for immediate assistance.
• For on-site service, a technician will be dispatched to your location based on the Next Business Day service agreement.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic service?
  This service covers on-site support, parts replacement, and labor costs for any necessary repairs within the specified service hours.
• Is there a limit to the number of service calls I can make?
  There are no limits to the number of service calls; however, the service is intended for unforeseen issues that disrupt normal operations.
• What happens if my issue arises outside of service hours?
  For issues that arise outside of 9 x 5 support hours, you can leave a message, and the support team will contact you during the next business day.
• Can I upgrade my service level after purchasing?
  Yes, HPE allows upgrades to your service level. Please contact customer service for further details on available options.
• How do I ensure I receive the Next Business Day service?
  To ensure Next Business Day service, please report any issues as soon as they arise and ensure your location is within the 100-mile radius from the nearest service center.