HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service is designed to provide you with the peace of mind you need when it comes to maintaining your IT infrastructure. This comprehensive service offering not only safeguards your investment but also enhances the reliability and performance of your technology. With a focus on prompt response times and dependable support, this service is perfect for businesses that rely on seamless operations and minimal downtime.

• Protect Your Investment: The HPE Pointnext Tech Care Basic - Extended Service ensures your hardware is maintained at peak performance, prolonging its lifespan and protecting your investment.
• On-Site Service: Enjoy the convenience of on-site service that enhances reliability and boosts productivity, with technicians coming directly to your location for maintenance and support.
• Next Business Day Response: Experience the confidence of Next Business Day service, with parts and labor provided within a 100-mile radius from the customer site, ensuring timely resolutions to your issues.
• Comprehensive Parts Replacement: Included parts replacement service helps to swiftly resolve hardware malfunctions, keeping your systems up and running smoothly.
• Extended Support Duration: With a service duration of 4 years, your organization can rely on consistent support and maintenance, ensuring dependable performance throughout the service period.

Technical Details of Product

• Service Type: Extended Service
• Duration: 4 years
• Service Hours: 9 x 5
• Service Response: Next Business Day
• On-site Service: Yes
• Covers: Parts and Labor
• Service Radius: 100 miles from customer site

How to Install

To take advantage of the HPE Pointnext Tech Care Basic - Extended Service, simply purchase the service alongside your HPE hardware. Once your order is processed, you will receive confirmation of your service activation. For on-site support, you can contact HPE customer service for assistance in scheduling your service visit, ensuring that your hardware is professionally maintained according to your needs.

Frequently Asked Questions

• Q: What is included in the HPE Pointnext Tech Care Basic - Extended Service?
  A: This service includes on-site maintenance, parts replacement, and labor support for a duration of 4 years.
• Q: What is the response time for service requests?
  A: The service offers a Next Business Day response guarantee for parts and labor within a 100-mile radius from your location.
• Q: Can I extend my service beyond 4 years?
  A: Yes, you can discuss extension options with your HPE representative as your service period approaches its end.
• Q: Is there a limit to the number of service calls I can make?
  A: The service is designed for comprehensive support; however, specific limitations may vary based on your service agreement.
• Q: How do I contact support when I need service?
  A: You can reach HPE customer service through the contact information provided upon activation of your service.