Description
The HPE Pointnext Tech Care Basic - Extended Service is designed to provide you with comprehensive support and peace of mind for your IT infrastructure. Tailored for businesses that require robust maintenance and rapid response, this service ensures your systems function smoothly while maximizing productivity. With a duration of four years, you'll benefit from reliable on-site assistance, parts replacement, and the assurance of expert care for all your technological needs.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic service provides a complete maintenance solution, covering both parts and labor. Enjoy thorough assistance designed to help you maintain optimal performance.
- On-Site Support: Benefit from next-business-day on-site support, ensuring that your issues are resolved quickly. Our expert technicians are readily available to address any concerns at your location, minimizing downtime.
- Fast Response Times: With a service response time of next business day, even for parts and labor over a distance of 100 miles from your customer site, you can count on us to keep your operations running smoothly.
- Parts Replacement Service: Count on dependable efficiency through our parts replacement service, which is designed to enhance the reliability of your IT systems while giving you peace of mind.
- Enhanced Productivity: The combination of fast service and technical support allows you to complete tasks more efficiently, contributing to improved productivity and timely results for your business.
Technical Details of Product
- Service Duration: 4 Years
- Service Coverage: 9 x 5 (Monday to Friday, excluding holidays)
- Service Type: On-site Maintenance - Parts & Labor
- Response Time: Next Business Day
- Distance Coverage: Up to 100 miles from customer site
How to Install
To enable HPE Pointnext Tech Care Basic - Extended Service, simply follow these steps:
- Purchase the service plan through an authorized HPE dealer or online store.
- Upon purchase, you will receive a confirmation with your service agreement details.
- Register your equipment with HPE to activate your service plan.
- Keep your contact information updated for prompt service delivery.
- In case of issues, contact HPE support directly using the information provided in your service agreement.
Frequently Asked Questions
1. What does the HPE Pointnext Tech Care Basic service cover?
The service covers on-site maintenance, including parts replacement and labor, ensuring that your IT systems operate efficiently.
2. How quickly can I expect service after reporting an issue?
You can expect next-business-day support for on-site maintenance within a 100-mile radius from your location.
3. Is the service available for all HPE products?
The HPE Pointnext Tech Care Basic service is available for a variety of HPE products. Please check with your dealer for specific eligibility.
4. Can the service duration be extended beyond four years?
Yes, you can inquire about extending the service plan near the end of your current agreement by contacting your HPE dealer.
5. What should I do if I need immediate assistance?
If you require immediate assistance, please contact HPE support directly using the contact details provided in your service agreement.
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