HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service is an essential service plan designed to enhance the reliability and performance of your HPE systems. This four-year service offers a comprehensive maintenance solution that includes on-site support, parts replacement, and labor to ensure your systems run smoothly and efficiently. With predictable costs and expert assistance, this service is ideal for businesses looking to minimize downtime and maintain optimal operations.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service offers 9 x 5 support, ensuring that your HPE systems receive assistance during business hours, allowing your operations to run without interruptions.
• Next Business Day Response: With a commitment to quick resolutions, this service includes next business day parts and labor response, ensuring that any issues are addressed promptly, minimizing potential downtime.
• On-Site Support: In the event of a mishap, the service provides on-site support from skilled professionals, guaranteeing that experts are available to resolve issues directly at your location.
• Predictable Total Cost of Ownership: This extended service plan helps manage your budget with predictable costs, allowing you to focus on your core business activities without worrying about unexpected maintenance expenses.
• Reliable Parts Replacement: The service includes parts replacement, ensuring that any faulty components are replaced quickly and efficiently, maintaining the integrity and performance of your systems.

Technical Details of Product

• Service Type: Extended Service Plan
• Service Duration: 4 Years
• Service Availability: 9 x 5
• Response Time: Next Business Day (within 100 miles from customer site)
• Includes: On-site support, parts replacement, and labor

How to Install

1. Contact your HPE sales representative to purchase the HPE Pointnext Tech Care Basic - Extended Service.
2. Once the service has been purchased, you will receive confirmation and instructions on how to activate your service plan.
3. Ensure that your HPE systems are registered under the service plan in the HPE support portal.
4. Familiarize yourself with the service terms, including support contact numbers and response times.
5. For immediate support, reach out to the HPE support team as per the guidelines provided in your service confirmation.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service include?

The service includes on-site support, parts replacement, and labor for a duration of 4 years, with a 9 x 5 service availability and next business day response time.

2. How quickly can I expect a response after submitting a service request?

You can expect a next business day response for service requests, ensuring timely resolution of issues.

3. Is there a distance limitation for on-site support?

Yes, on-site support is available within a distance of 100 miles from your customer site.

4. Can I extend the service duration after the initial 4 years?

Yes, you can discuss extension options with your HPE sales representative before the current service plan expires.

5. How can I contact support if I need assistance?

You can contact HPE support using the phone numbers and email addresses provided in your service confirmation package.