HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service is the ideal choice for businesses seeking to ensure their technology operates at optimum performance without the unpredictability of unexpected costs. This four-year service plan is specifically tailored to provide comprehensive support that enables businesses to maintain efficiency and minimize downtime. With a focus on reliability, the HPE Pointnext Tech Care Basic service is essential for organizations that rely heavily on continuous IT operations.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic provides extensive support for both parts and labor over a four-year period, alleviating the financial strain of unexpected maintenance costs.
• Next Business Day Service: With a guarantee of timely on-site assistance, the Next Business Day service ensures that technical issues are resolved quickly, minimizing the disruption to your business operations.
• Convenience at Your Doorstep: Our certified technicians come directly to your location, saving you valuable time and eliminating travel costs associated with maintenance and repairs.
• Parts Replacement Included: Enjoy peace of mind with parts replacement included as part of the service, effectively addressing any hardware issues without incurring extra expenses.
• Cost-Effective Maintenance: By minimizing inventory costs and providing dependable service, this plan helps your business maintain a smooth operational budget, contributing to overall efficiency.

Technical Details of Product

• Duration: 4 Years
• Service Type: On-site Maintenance
• Service Hours: 9 x 5
• Response Time: Next Business Day
• Coverage Radius: Up to 100 miles from the customer site

How to Install

Installing the HPE Pointnext Tech Care Basic service is a straightforward process. Follow these steps to get started:

1. Purchase the HPE Pointnext Tech Care Basic - Extended Service plan through your preferred vendor or directly from HPE.
2. Once purchased, you will receive a confirmation email containing details about your service activation.
3. Contact HPE support to set up your account and discuss any specific needs or configurations you may require.
4. Schedule an on-site visit at your convenience; our certified technicians will come to your location to complete the initial setup and ensure everything is functioning optimally.

Frequently Asked Questions

• What does the service cover? The HPE Pointnext Tech Care Basic service covers both parts and labor for repairs and maintenance throughout the service duration, including next business day on-site assistance.
• Is there a limit to the number of service calls? No, there is no limit to the number of service calls within the service duration, as long as they adhere to the terms of the agreement.
• What happens if I exceed the 100-mile radius? If your location is outside the 100-mile service radius, additional travel fees may apply. For more details on coverage options, please contact HPE.
• Can I upgrade my service plan? Yes, you can discuss upgrade options with HPE support to enhance your service coverage as your business needs evolve.
• Is this service available for all HPE products? The HPE Pointnext Tech Care Basic service primarily covers specific HPE products. Please check with HPE to confirm eligibility for your particular systems.