HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

Experience unparalleled peace of mind with the HPE Pointnext Tech Care Basic - Extended Service. This comprehensive 4-year service plan is designed to protect your investment while ensuring maximum reliability and efficiency. With on-site maintenance and quick response times, it offers support tailored to your needs, making it an essential asset for any business.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service provides extensive support, including parts replacement and labor, to resolve any issues swiftly and effectively.
• Next Business Day Service: Enjoy Next Business Day response time for both parts and labor, ensuring that your system is up and running again in no time, minimizing downtime and maximizing productivity.
• On-site Support: Receive valuable technical support right at your doorstep, eliminating the need to travel and allowing you to focus on your core business activities.
• Cost-Effective Maintenance: This service helps minimize inventory costs while providing maximum dependability, giving you confidence in your IT infrastructure without breaking the bank.
• Extended Protection: With a duration of 4 years, you gain an extended safety net for your technology investments, ensuring you have reliable support whenever you need it.

Technical Details

• Service Type: Extended Service
• Duration: 4 Years
• Support Hours: 9 x 5
• Service Response: Next Business Day
• Service Location: On-site
• Inclusions: Parts & Labor

How to Install

To install the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service package through an authorized HPE distributor or partner.
2. Register the service on the HPE support portal using your product details.
3. Contact HPE support to confirm your service activation and discuss any specific requirements you may have.
4. Once activated, you can access the support services whenever required.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service include?

The service includes on-site support, parts replacement, and labor for a duration of 4 years with a Next Business Day response time.

2. How quickly can I expect service after I report an issue?

With Next Business Day service, you can expect a technician to be on-site and ready to assist you the next business day after reporting the issue.

3. Is this service available for all HPE products?

Yes, the HPE Pointnext Tech Care Basic service is available for a variety of HPE products. Verify compatibility with your specific product through the HPE support portal.

4. Can I extend the service after the initial 4-year period?

Yes, HPE offers options for extension and renewal of service plans. Contact HPE support for detailed information on how to proceed with the extension.

5. Do I need to pay for parts and labor separately?

No, parts and labor are included in the service plan, allowing you to resolve issues without incurring additional costs.