HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

Enhance your operational efficiency and reduce risks with the HPE Pointnext Tech Care Basic - Extended Service. Designed for HPE hardware and software products, this 4-year service plan empowers IT teams to focus on strategic initiatives instead of merely reacting to issues. Enjoy direct access to product-specific specialists and general technical guidance, ensuring your organization benefits from unparalleled support.

• Proactive Support: HPE Tech Care Service helps your IT team shift from a reactive stance to a proactive approach, continually searching for better ways to improve operations and efficiency.
• Direct Access to Experts: Gain immediate access to product-specific specialists who offer expert technical resources with in-depth knowledge in hardware and software relevant to your specific workloads.
• Multi-Channel Support: Enjoy a variety of support channels, including telephone assistance, real-time chat, automated incident logging, and HPE moderated forums, ensuring you have the help you need when you need it.
• General Technical Guidance: Benefit from comprehensive guidance on operation, management, and security, which goes beyond traditional support and helps optimize your HPE products.
• Reliable Maintenance: The service includes parts and labor coverage with next business day response times, ensuring fast resolution of issues and increased reliability for your IT infrastructure.

Technical Details of HPE Pointnext Tech Care Basic - Extended Service

• Service Duration: 4 Years
• Service Type: Extended Operational Support
• Support Coverage: On-premises and as-a-service HPE hardware and software
• Response Time: Next Business Day for parts and labor
• Support Channels: Telephone, Chat, Automated Logging, Forums

How to Install HPE Pointnext Tech Care Basic - Extended Service

1. Once purchased, you will receive an activation code via email.

2. Access the HPE support portal using the link provided in your activation email.

3. Log in to your HPE account or create a new account if you do not already have one.

4. Enter the activation code to activate your Tech Care Service.

5. Follow the on-screen prompts to complete the setup and familiarize yourself with the support channels available to you.

Frequently Asked Questions

• What types of products are covered under HPE Pointnext Tech Care Basic?
  HPE Tech Care Service covers both on-premises and as-a-service versions of HPE hardware and software products.
• How does the support response work?
  You can expect next business day response times for parts and labor, ensuring your IT environment stays operational with minimal downtime.
• Can I access support online?
  Yes, support can be accessed through multiple channels, including phone support, real-time chat, and HPE moderated forums.
• Is there a way to escalate issues?
  Yes, you can escalate issues through HPE’s dedicated support channels, ensuring all concerns are addressed promptly and efficiently.
• What if I need help after hours?
  The HPE support portal is accessible 24/7, providing resources and documentation that can assist you outside of regular support hours.