HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year Service offers businesses a robust solution to ensure their IT infrastructure operates smoothly and efficiently. With comprehensive support and maintenance, this service package is designed to resolve technical issues quickly, minimizing downtime and maximizing productivity. Whether you require parts replacement or on-site assistance, the HPE Pointnext service delivers reliable and timely support for your organization's needs.

• Reliable Technical Support: Enjoy peace of mind with professional support available 9 hours a day, 5 days a week, ensuring that your technical issues are addressed promptly and effectively.
• On-Site Service: Experience enhanced reliability with on-site service location capabilities that provide hands-on support, ensuring quick resolution of issues without the hassle of shipping equipment.
• Next Business Day Response: Benefit from a rapid response time with next business day parts and labor service, keeping your operations running smoothly within a 100-mile radius of your site.
• Parts Replacement Included: The service includes parts replacement, which helps to resolve any technical problems efficiently, minimizing disruption to your business operations.
• Cost-Effective Maintenance: Reduce inventory costs and enhance dependability with our service characteristics that provide a streamlined approach to your maintenance needs.

Technical Details of Product

• Service Type: Extended Service Plan
• Service Duration: 4 Years
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Service Response Time: Next Business Day
• Service Coverage: On-site, within a 100-mile radius
• Maintenance: Includes Parts and Labor

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic - Extended Service package.
2. Contact HPE support to register your service and provide any necessary information about your equipment.
3. Review and confirm your service details with the HPE representative.
4. Once registered, you will receive confirmation of your service start date and support contact information.
5. Keep the service documentation accessible for reference during support calls.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service cover?

The service covers technical support, on-site service, parts replacement, and maintenance for a duration of four years.

2. How quickly can I expect service after an issue is reported?

You can expect next business day service for parts and labor, ensuring a quick resolution to minimize downtime.

3. Is there a limit to the distance for on-site service?

Yes, the on-site service is available within a 100-mile radius of your site for efficient support.

4. How does parts replacement work under this service?

Parts replacement is included in your service plan, which means any required parts will be provided to resolve your technical issues at no additional cost.

5. Can I upgrade my service plan later?

Yes, HPE offers options for upgrading your service plan if your business needs change.