Description
The HPE Pointnext Tech Care Basic - Extended Service is designed to provide exceptional support and maintenance for your technology infrastructure. This 4-year service plan ensures your systems run smoothly by delivering reliable on-site assistance, parts replacement, and labor coverage, all tailored to meet your technical needs. With a commitment to maximizing uptime and enhancing productivity, this service plan is essential for any organization relying on HPE technology.
- Comprehensive 4-Year Coverage: Benefit from a full four years of dedicated service, ensuring your technical environment remains operational at peak performance. This extended plan covers you with continuous support, allowing you to focus on your core business activities without worrying about potential downtime.
- Next Business Day On-Site Support: Experience expedited assistance with the Next Business Day service. Within a 100-mile radius of your location, you'll receive on-site support to quickly address any technical issues, reducing the impact on your operations and ensuring you get back to work faster.
- Parts and Labor Included: Enjoy peace of mind knowing that both parts and labor are included in your service plan. This comprehensive coverage allows for reliable maintenance and repair, minimizing unexpected costs and maximizing operational efficiency.
- Reliable Parts Replacement: The HPE Pointnext Tech Care Basic service plan ensures timely parts replacement, mitigating potential disruptions in your technological infrastructure. This feature not only enhances system reliability but also provides you with the confidence to tackle any technical challenge.
- Expert Technical Support: Gain access to expert technicians who are ready to assist you with any technical inquiries. Their expertise ensures that your issues are resolved quickly and efficiently, providing you with the support you need when you need it most.
Technical Details of Product
- Service Duration: 4 Years
- Service Type: On-site Maintenance
- Support Hours: 9 x 5
- Response Time: Next Business Day
- Coverage Radius: 100 miles from customer site
- Includes: Parts & Labor
How to Install
To take advantage of HPE Pointnext Tech Care Basic - Extended Service, follow these simple steps:
- Purchase the service through authorized HPE resellers or your HPE account manager.
- Upon purchase, you’ll receive a confirmation with your service details and coverage information.
- Simplify your onboarding by contacting HPE Support to set up your account and discuss your specific needs.
- Maintain a record of your service plan and contact information for future reference.
- In the event of a technical issue, reach out to HPE Support to initiate your service request for on-site assistance.
Frequently Asked Questions
What does the HPE Pointnext Tech Care Basic service include?
This service includes next business day on-site support, parts replacement, and labor coverage for a duration of four years.
How quickly can I expect support?
If you are within a 100-mile radius from the customer site, you can expect on-site support the next business day after your request is made.
Are there any geographic restrictions for support?
Yes, the next business day on-site support is available within a 100-mile radius from your customer site.
Can I extend my service beyond four years?
Yes, you can discuss options for extending your service with your HPE account manager before the expiration of your current plan.
How do I initiate a service request?
To initiate a service request, simply contact HPE Support via the contact information provided upon your service plan confirmation.
Customer reviews
Showing - Of Reviews