Description
The HPE Pointnext Tech Care Basic - Extended Service is designed to offer robust support and maintenance for your HPE systems, ensuring that you can operate with peace of mind. This extended service plan guarantees optimal performance and maximum reliability over four years. With features that cater to your operational needs, the HPE Tech Care program is an essential investment for businesses seeking dependable tech support.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic Extended Service provides maintenance from trained professionals, ensuring that your systems are maintained and supported by experts.
- Next Business Day Service: Enjoy a convenient parts and labor service response time of Next Business Day for any required maintenance, ensuring minimal downtime for your business operations.
- On-Site Support: Get valuable support delivered right to your doorstep. This on-site maintenance means you don’t need to travel or send your equipment away for repairs, saving time and hassle.
- Predictable Cost of Ownership: With this service plan, you can manage your budget more effectively as it offers a predictable total cost of ownership, helping you avoid unexpected repair costs.
- Reliable Parts Replacement: The service includes parts replacement, which ensures that your systems run efficiently and helps extend their lifespan, giving you peace of mind.
Technical Details of Product
- Service Duration: 4 Years
- Service Type: On-site Maintenance
- Service Hours: 9 x 5
- Response Time: Next Business Day (distance from customer site - 160 km)
- Service Components: Parts & Labor
How to Install
To begin utilizing your HPE Pointnext Tech Care Basic - Extended Service, simply contact HPE's service desk or your assigned account manager. They will guide you through the necessary steps to activate your service plan, including any required documentation or initial setups. Once activated, you can reach out directly to the support team whenever you need assistance or maintenance services.
Frequently Asked Questions
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What is included in the HPE Pointnext Tech Care Basic service?
The service includes on-site maintenance, parts replacement, and labor support for a duration of four years to ensure optimal performance of your HPE systems. -
How quickly can I expect service?
With Next Business Day service, you can expect a response and resolution for maintenance needs within the next business day, depending on your location (within 160 km). -
Is there a limit to the number of service calls I can make?
The HPE Pointnext Tech Care Basic service does not typically impose a limit on service calls, but it is best to verify with your service agreement for specific terms. -
Can I upgrade my service plan?
Yes, HPE offers several service plans. You can discuss potential upgrades with your account manager or HPE representative to find a plan that better suits your needs. -
What if my equipment is located outside the service area?
If your equipment is located beyond the 160 km service radius, alternative arrangements can be made. Please contact HPE for potential options and support.
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