HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service, the ultimate solution for businesses seeking reliable and efficient IT support. This extended service plan is designed to provide peace of mind, ensuring that your technology remains operational with minimal downtime. With a focus on quick solutions and expert assistance, the HPE Pointnext Tech Care Basic service delivers unmatched value for your IT infrastructure.

• Comprehensive Coverage: Enjoy the peace of mind that comes with an extended service plan that covers vital components of your IT systems. The HPE Pointnext Tech Care Basic service ensures that parts and labor are included, allowing you to focus on your business without worrying about unforeseen repairs.
• On-Site Support: With on-site support included, you can count on prompt assistance from skilled technicians who will be available to resolve issues quickly. This ensures that your IT environment runs smoothly, minimizing disruptions to your operations.
• Next Business Day Service: Experience the convenience of next business day service, which guarantees that parts and labor will be delivered promptly, typically within a 100-mile radius from your site. This rapid response time helps maintain the efficiency of your systems and keeps your business running without a hitch.
• Extended 4-Year Duration: This service plan spans four years, allowing you to invest in long-term reliability for your IT infrastructure. With extended support, you can rest assured that you will have access to expert assistance and necessary parts when you need them the most.
• Convenient Parts Replacement: The HPE Pointnext Tech Care Basic service includes parts replacement, ensuring that any mishaps are handled swiftly and effectively. This feature provides an additional layer of security, allowing your business to operate with confidence.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Coverage Area: Up to 100 miles from customer site
• Includes: Parts & Labor

How to Install

Installing the HPE Pointnext Tech Care Basic - Extended Service is straightforward:

1. Contact your HPE sales representative or authorized distributor to purchase the service plan.
2. Once your order is confirmed, you will receive a confirmation email detailing your service agreement.
3. Ensure that your IT systems are registered with HPE so that support can be effectively provided.
4. Familiarize yourself with the service contact number provided in your agreement for quick access to support when needed.
5. For any on-site service needs, prepare your site for technician visits by ensuring access to necessary areas.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service cover?

The service covers parts replacement and labor, providing comprehensive support for your IT systems for a duration of four years.

2. How quickly can I expect a response from HPE support?

The service guarantees next business day response time, ensuring that you receive prompt assistance and minimal downtime.

3. Is there a limit on the distance for on-site support?

Yes, the on-site support service is available within a 100-mile radius from your customer site.

4. How do I initiate a service request?

You can initiate a service request by contacting the service number provided in your service agreement or through the HPE support portal.

5. Can I extend my service plan after the initial four years?

Yes, you can contact your HPE sales representative to discuss options for extending your service plan and ensuring continued support.