HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service is designed to protect your investment while adding significant value through increased reliability and enhanced support. This service offers comprehensive coverage for your HPE technology, ensuring that it remains operational and efficient. With a range of benefits including next business day service and on-site support, you can rest assured that your systems are in expert hands.

• Comprehensive Coverage: This service provides extensive parts and labor coverage, ensuring that you are protected against unexpected issues that can disrupt your operations.
• Next Business Day Response: With a guaranteed response time for parts and labor, you can count on quick resolutions to any problems that arise, minimizing downtime and maximizing productivity.
• On-Site Support: The service includes on-site assistance, which allows for fast troubleshooting and repairs, ensuring that your technology is back up and running in no time.
• Peace of Mind: The dependable efficiency of the parts replacement service means that you can operate with confidence, knowing that help is just a call away.
• 4-Year Duration: Enjoy long-term protection and support with a 4-year service duration that keeps your systems running smoothly and efficiently.

Technical Details of the Product

• Service Type: Extended Service Plan
• Service Duration: 4 Years
• Support Level: 9 x 5 Next Business Day
• Service Coverage: On-site Maintenance
• Support Includes: Parts and Labor

How to Install

To install the HPE Pointnext Tech Care Basic - Extended Service:

1. Purchase the service plan through an authorized HPE partner or directly from HPE.
2. Ensure that your HPE hardware qualifies for the service by checking compatibility guidelines.
3. Once purchased, keep the service contract documentation for your records.
4. In case of a service requirement, contact HPE support and provide the necessary contract details to initiate the service.
5. A technician will be dispatched according to the next business day service agreement if on-site support is needed.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?

The service includes on-site maintenance, parts and labor coverage, and next business day response times to address your technical issues promptly.

How long does the service last?

This extended service plan lasts for 4 years, ensuring long-term support for your HPE products.

What is the response time for service requests?

The service guarantees a next business day response for parts and labor, minimizing your downtime.

How do I file a service request?

You can file a service request by contacting HPE support directly and providing your service contract details.

Is on-site support available for all types of issues?

On-site support is available for all covered issues, ensuring a quick resolution and restoration of your systems.