HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service is designed to keep your systems operating smoothly and efficiently, ensuring that your technology investments deliver maximum value. This comprehensive service package provides peace of mind with predictable costs, on-site support, and rapid solutions to any technical issues that may arise. Whether you run a small business or a large enterprise, this service will help minimize downtime and maintain productivity.

• Comprehensive Maintenance: Enjoy a predictable total cost of ownership with the HPE Pointnext Tech Care Basic service that covers all aspects of your system maintenance, allowing for efficient budget management.
• Parts Replacement Service: This service includes parts replacement, giving you peace of mind should any mishaps occur, ensuring that your systems remain operational without unexpected expenses.
• On-site Support: With on-site availability of HPE experts, you can count on quick solutions and reduced downtime, as professional support is just a call away.
• Reliable Maintenance: The parts and labor service characteristics allow for dependable maintenance, enhancing usability and ensuring that your systems are functioning at their best.
• Next Business Day Response: Enjoy a guaranteed next business day service response time for parts and labor within a 100-mile radius, ensuring timely completion of service tasks with increased dependability.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic - Extended Service
• Duration: 4 Years
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Response Time: Next Business Day for parts and labor
• Service Type: On-site Maintenance
• Service Coverage: Distance from customer site - 100 miles

How to Install

To make the most of your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic - Extended Service package through an authorized HPE reseller or directly from the HPE website.
2. Receive confirmation and service contract details, which will outline the specific support and maintenance terms.
3. Coordinate with HPE support to schedule your initial consultation or maintenance visit, ensuring that your systems are assessed and any necessary configurations are made.
4. Keep your service contract details on hand for easy reference in case you need to engage support services.

Frequently Asked Questions

Q: What is covered under the HPE Pointnext Tech Care Basic service?

A: The HPE Pointnext Tech Care Basic service covers parts replacement, on-site support, and maintenance for your systems, ensuring reliable operation and quick solutions to issues.

Q: How does the next business day service response work?

A: If you require service, our technicians will be on-site the next business day for parts and labor, provided you are within a 100-mile radius from the service location.

Q: What is the duration of the service?

A: The HPE Pointnext Tech Care Basic service is offered for a duration of 4 years, providing extensive coverage for your systems.

Q: Can I extend my service after the initial 4 years?

A: Yes, you can discuss renewal options with your HPE representative closer to the end of your service term to ensure continued support and maintenance.

Q: How do I contact support if I need assistance?

A: Support can be accessed through the HPE support portal or by calling the dedicated customer service line listed in your service contract.