HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service is designed to provide businesses with peace of mind and reliability when it comes to technology support. This service package ensures that you can keep your systems operational with minimal downtime and maximum efficiency. With comprehensive on-site support and a focus on quick problem resolution, the HPE Pointnext Tech Care Basic service is an invaluable asset for organizations looking to enhance their technological capabilities.

• Comprehensive Coverage: Enjoy the assurance of 4 years of dedicated support, ensuring your IT systems are well-maintained and functioning optimally at all times.
• Next Business Day Service: Experience prompt service with Next Business Day parts and labor, ensuring your issues are addressed swiftly, reducing downtime and keeping your operations running smoothly.
• On-Site Support: Benefit from expert assistance right at your location, allowing for immediate problem resolution and less disruption to your workflow.
• Parts Replacement Service: Rely on efficient parts replacement service, which guarantees dependable efficiency and enhances the longevity of your equipment.
• Improved Productivity: With quick and effective solutions, your team can focus on core business activities, leading to enhanced overall productivity.

Technical Details of Product

• Service Duration: 4 Years
• Service Coverage: 9 x 5 Support
• Response Time: Next Business Day
• On-Site Support Distance: 100 miles from customer site
• Includes: Parts and Labor for maintenance

How to Install

To get started with your HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service through your preferred channel.
2. After purchase, you will receive a confirmation email with service details.
3. Contact HPE customer support to register your service and schedule the initial assessment.
4. Our on-site technicians will visit your location as per the scheduled time to discuss your needs and ensure everything is set up for optimal performance.
5. Enjoy uninterrupted support for the next four years, with easy access to assistance and parts replacement as needed.

Frequently Asked Questions

1. What does the 9 x 5 support mean?

The 9 x 5 support indicates that our technical support is available 9 hours a day, 5 days a week, ensuring your queries are addressed promptly during business hours.

2. What is Next Business Day service?

Next Business Day service means that any parts or labor required for maintenance will be delivered to your site the next business day after your request is made, ensuring minimal downtime.

3. Is on-site support available for all issues?

Yes, our on-site support is designed to handle a wide range of technical issues to provide you with immediate assistance right at your location.

4. How far will the technicians travel for on-site support?

Technicians will provide on-site support within a 100-mile radius of your customer site, ensuring quick access to help when you need it.

5. Can I extend the service after the initial 4 years?

Yes, you can choose to renew or extend your HPE Pointnext Tech Care Basic service upon its expiration to continue enjoying uninterrupted support.