HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service is designed to protect your valuable IT investments while enhancing reliability and efficiency. This extended service plan offers peace of mind by ensuring your equipment operates at peak performance, supported by comprehensive parts and labor coverage. With the convenience of on-site service and a swift next business day response, your organization can focus on its core operations without worrying about unexpected downtime.

• Comprehensive Coverage: This service plan includes parts and labor, providing complete support for your IT infrastructure, which helps minimize inventory costs and maximizes system uptime.
• Next Business Day Service: Enjoy the convenience of next business day service response to any issues that may arise, ensuring that your systems are back online quickly, thus reducing potential losses.
• On-Site Service: Our on-site service delivery allows for better usability and increased efficiency, with technicians coming directly to your location to resolve issues, minimizing disruption to your operations.
• Extended 4-Year Coverage: With a duration of four years, this service plan guarantees ongoing support and maintenance, ensuring your systems remain reliable and efficient over the long term.
• Reliable Parts Replacement: The service includes timely parts replacement, ensuring that your equipment runs smoothly and efficiently, giving you the confidence to focus on your business.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Service Hours: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day
• Service Location: On-site, within 100 miles of customer site

How to Install

Installation of the HPE Pointnext Tech Care Basic service is simple. Once you purchase the service, you will receive a confirmation email with your service agreement details. To activate your service:

1. Review the service agreement and ensure that all details are correct.
2. Keep your service agreement on hand for reference when contacting support.
3. In the event of an issue, contact HPE support directly through the provided contact information to initiate on-site service.
4. Make sure to provide any necessary details regarding the location and the nature of the issue to expedite the response.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?

The service includes parts and labor for repairs, on-site assistance, and next business day service response time.

How long is the service valid?

The HPE Pointnext Tech Care Basic service is valid for four years from the date of purchase.

What does ‘Next Business Day’ mean?

Next Business Day means that we will respond to your service request and provide on-site assistance by the next business day, ensuring minimal downtime for your systems.

Can I get support outside the 100-mile radius?

This service is designed for locations within a 100-mile radius of the customer site. For areas beyond this, please contact HPE for alternative service options.

What should I do if I need to make a service request?

To make a service request, simply contact the HPE support center with your service agreement details and a description of the issue you are facing.