HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service provides an unparalleled level of support designed to keep your technology running smoothly. With this extended service plan, you can ensure that your IT investments remain productive and efficient, backed by a reliable maintenance and support structure that prioritizes your operational needs.

• Comprehensive Support: Enjoy peace of mind with our 9 x 5 Next Business Day on-site support that ensures assistance is always available when you need it most.
• Rapid Response: Benefit from a guaranteed Next Business Day service response for parts and labor within a 100-mile radius, minimizing downtime and maximizing productivity.
• Inclusive Parts Replacement: The service includes parts replacement, allowing quick resolutions to any issues that may arise, ensuring your systems remain operational.
• Efficient Maintenance: Our parts and labor service characteristics ensure tasks are completed swiftly and effectively, improving overall business efficiency.
• Extended Coverage: With a duration of 4 years, this service plan offers long-term support, ensuring your systems are continually monitored and maintained.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic - Extended Service
• Duration: 4 Years
• Support Hours: 9 x 5
• Service Response: Next Business Day On-site
• Coverage Area: 100 miles from customer site
• Service Includes: Parts & Labor

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Receive your service confirmation and service agreement documentation.
3. Ensure your HPE products are registered for the service under your organization’s name.
4. Keep your service agreement documentation handy for reference when you need to request support.
5. If assistance is required, simply contact HPE support during the service hours and reference your service agreement.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service cover?

  This service covers on-site technical support, parts replacement, and labor associated with maintenance of your HPE products within the specified terms.

• How quickly can I expect service after reporting an issue?

  Our service guarantees a Next Business Day response for issues reported within the coverage area.

• Is there a limit to the number of service calls I can make?

  No, you can request support as needed within the service duration, ensuring your equipment is always operational.

• Can this service be renewed after the 4-year period?

  Yes, you have the option to renew the service once the initial coverage period expires.

• What should I do if my equipment is outside the 100-mile service radius?

  For areas outside the specified radius, HPE will provide alternative service arrangements where possible. Contact HPE support for further assistance.