HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

HPE Pointnext Tech Care Basic - Extended Service is designed to keep your systems running smoothly for an extended period of time. With this service, you can ensure maximum reliability, minimal downtime, and predictable maintenance costs, all while receiving high-quality support from HPE.

• Comprehensive Coverage: Enjoy a full 4-year service duration that covers parts and labor, ensuring that your HPE systems remain operational and productive.
• Next Business Day Support: Benefit from a rapid response time with next business day service for parts and labor within a 100-mile radius, reducing downtime and enhancing productivity.
• On-Site Maintenance: With on-site support, our technicians are ready to assist you directly at your location, limiting any potential disruptions to your business operations.
• Predictable Total Cost of Ownership: The service offers a predictable total cost of ownership, allowing you to budget effectively while keeping your systems well-maintained.
• Expert Parts Replacement: Our parts replacement service is included, ensuring that any issues are resolved quickly and efficiently, keeping your systems in optimal condition.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Support Hours: 9 x 5
• Service Response Time: Next Business Day
• Service Coverage Area: 100 miles from customer site
• Service Components: On-site support, Parts & Labor

How to Install

To take advantage of the HPE Pointnext Tech Care Basic - Extended Service, simply follow these steps:

1. Purchase the service through an authorized HPE distributor or partner.
2. Once purchased, you will receive a confirmation and details regarding your service coverage.
3. For any issues or maintenance needs, contact HPE support using the information provided in your service confirmation.
4. A technician will be dispatched to your site as needed, based on the service agreement.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Basic service?
  The service covers parts and labor for repairs, on-site maintenance, and next business day support to minimize downtime.
• How do I request service?
  Service can be requested by contacting HPE support through the contact information provided in your service confirmation.
• Is there a limit to the number of service calls I can request?
  There are no limits on service calls, but all requests must be related to the covered systems and within the service agreement.
• What happens after the 4-year service period ends?
  After the 4-year period, you have the option to renew your service plan to continue receiving support and maintenance.
• Can I upgrade my service plan?
  Yes, you can inquire about upgrading your service plan for enhanced support options through your HPE representative.