HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service is designed to provide exceptional support and maintenance for your HPE systems. With a focus on reliability and efficiency, this service ensures that technical issues are resolved swiftly, keeping your operations running smoothly. This service covers all aspects of maintenance, from parts replacement to on-site labor, offering you peace of mind and enhanced productivity.

• Reliable Technical Support: With HPE Pointnext Tech Care, you receive comprehensive support that resolves technical issues efficiently. Our team is available 9 hours a day, 5 days a week, ensuring timely assistance whenever you need it.
• Next Business Day Service: Enjoy the benefit of next business day service for parts and labor. Within a 100-mile radius, our technicians are ready to respond promptly, ensuring minimal downtime for your systems.
• On-site Service for Enhanced Usability: The on-site support feature increases usability and efficiency. Our highly skilled technicians come to your location, allowing you to focus on your core business activities while we handle the technical issues.
• Parts Replacement for Dependable Efficiency: The HPE Pointnext Tech Care service includes parts replacement, guaranteeing that your systems are always equipped with functioning components, leading to improved performance and reliability.
• Extended Coverage for Long-term Peace of Mind: With a service duration of 4 years, you can enjoy uninterrupted support and maintenance, maximizing the efficiency and lifespan of your HPE products.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Support Availability: 9 x 5
• Service Response Time: Next Business Day
• Coverage Radius: 100 miles
• Service Components: Parts & Labor
• Support Level: On-site

How to Install

To utilize the HPE Pointnext Tech Care Basic service, simply follow these steps:

1. Purchase the service from an authorized HPE distributor.
2. Register your product with HPE to activate your service plan.
3. Contact HPE support whenever you encounter any technical issues.
4. A technician will be dispatched to your site as per the service agreement.
5. Enjoy uninterrupted support and maintenance throughout the 4-year duration.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Basic service?

The service includes on-site support, parts and labor, and next business day response time for technical issues, ensuring efficient maintenance for your HPE systems.

How quickly can I expect service after contacting support?

We offer a next business day service response time within a 100-mile radius, so you can expect a technician to arrive promptly to assist you.

Is there a limit to the number of service calls I can make?

No, there is no limit to the number of service calls you can make during the 4-year service period, ensuring you can receive support whenever necessary.

Can I transfer my service agreement to a different location?

Yes, the service agreement can be transferred, but please contact HPE support for details on how to proceed with the transfer.

What should I do if I experience ongoing technical issues?

If you face recurring issues, please contact our support team immediately. We will assess the situation and provide the necessary solutions to ensure your systems operate efficiently.