HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service is the ultimate solution for safeguarding your investment in HPE products. With a strong focus on performance and reliability, this service plan is designed to keep your systems operational and efficient over an extended period. Whether you're a small business or a large enterprise, this comprehensive service ensures that you receive expert support when you need it most.

• Comprehensive 5-Year Coverage: Enjoy five years of dependable support and maintenance, guaranteeing that your HPE products deliver optimal performance throughout their lifecycle.
• Next Business Day Response: With a commitment to next business day on-site support for parts and labor, you can count on quick resolutions to minimize operational disruptions.
• Parts Replacement Service: The service includes a critical parts replacement feature, protecting you from unforeseen costs and ensuring uninterrupted system functionality.
• On-Site Support: Our qualified technicians are ready to assist you on-site, providing swift solutions and getting your operations back on track in no time.
• Enhanced Reliability: Combining parts and labor maintenance delivers maximum productivity, reliability, and peace of mind, empowering your business to thrive.

Technical Details of the Product

• Service Duration: 5 Years
• Support Availability: 9 x 5 (9 hours a day, 5 days a week)
• Service Type: On-site Maintenance
• Response Time: Next Business Day for parts and labor (within 100 miles from customer site)
• Coverage: Includes parts replacement service

How to Install

Getting started with the HPE Pointnext Tech Care Basic - Extended Service is easy with these simple steps:

1. Purchase the service plan through an authorized HPE partner or your HPE account manager.
2. After purchase, you will receive confirmation and detailed information about your service coverage.
3. For any technical issues or support requirements, reach out to HPE support using the provided contact details.
4. Coordinate with HPE support to schedule on-site visits as needed, ensuring minimal disruption to your operations.
5. Utilize the parts replacement service as necessary to maintain the efficiency and performance of your systems.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Basic service include? The service encompasses next business day on-site maintenance, parts replacement, and labor support for five years.
• How do I request on-site support? You can request on-site support by contacting HPE support via the designated phone number or online portal provided upon service purchase.
• Are there any limitations to the service coverage? The service is available within a 100-mile radius from your customer site. Certain exclusions may apply; reviewing your contract for detailed information is recommended.
• What is the response time for service requests? The response time for service requests is next business day, ensuring that your systems are serviced promptly to minimize downtime.
• Can I upgrade my service plan? Yes, you can discuss upgrade options with your HPE account manager to enhance your service coverage according to your business needs.