HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Basic - Extended Service - 5 Year - Service provides an essential layer of assurance for your HPE products. With this extended service plan, you can focus on maximizing your technology's potential while leaving maintenance worries behind. Whether you're a small business or a large enterprise, this service guarantees that you have reliable support whenever you need it. Experience peace of mind with top-tier support, timely responses, and comprehensive coverage.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes parts replacement and labor, ensuring that all your maintenance needs are addressed swiftly and effectively.
• Next Business Day Service: Enjoy the benefit of Next Business Day service response time for parts and labor within 100 miles of your location, allowing for efficient troubleshooting and minimal downtime.
• On-site Assistance: The convenience of on-site support means that issues can be resolved right at your location, minimizing disruptions to your operations.
• Extended Duration: With a duration of 5 years, this service plan ensures that you have ongoing support and maintenance, making it a wise investment for the long-term health of your HPE products.
• Peace of Mind: Enjoy complete peace of mind knowing that your technology is backed by HPE's trusted service, allowing you to focus on what matters most—growing your business.

Technical Details of the Product

Service Type: Extended Service Plan
Duration: 5 Years
Service Level: 9 x 5 x Next Business Day
Response Time: Parts and Labor within 100 miles
Service Location: On-site
Includes: Parts Replacement, Labor, Maintenance

How to Install

Installation is simple with the HPE Pointnext Tech Care Basic service. Upon purchasing the service, you will receive a confirmation and an HPE representative will contact you to set up your service. Be prepared with the necessary information regarding your HPE equipment for a smooth onboarding process. Once set up, just reach out for support whenever needed, and HPE will handle the rest.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic service?
The service includes parts replacement, on-site labor, and maintenance support during the service duration.

2. How quickly can I expect service?
You can expect Next Business Day service response for parts and labor within a 100-mile radius of your location.

3. Is there a limit to the number of service calls I can make?
There are no limits on service calls as long as they fall within the warranty terms outlined in your service agreement.

4. Can I upgrade my service plan during the 5-year period?
Yes, you can inquire about upgrading your service plan at any time during the duration of your current plan.

5. What should I do if my equipment requires servicing?
Simply contact HPE support using the contact information provided upon purchasing the service, and they will guide you through the next steps.